Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylon Palmer

Summary

Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Agent

IHG Holiday Inn Express
08.2022 - Current
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Cashier

Taco Casa
09.2021 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Summit Highschool
Arlington, TX
05.2023

Skills

  • Guest Service and Assistance
  • Efficient Service
  • Posting Charges
  • Correspondence Management
  • Confirming Transactions
  • Guest Accounts
  • Room Billing
  • Cash Handling
  • Selling Techniques
  • Hotel Reservations
  • Room Booking

Timeline

Hotel Front Desk Agent

IHG Holiday Inn Express
08.2022 - Current

Cashier

Taco Casa
09.2021 - 08.2022

High School Diploma -

Summit Highschool
Jaylon Palmer