Dynamic professional with extensive experience in customer service and food preparation, notably at IHG Holiday Inn Express. Proven ability to enhance guest satisfaction through efficient multitasking and adherence to cleanliness standards. Skilled in food safety and fostering positive guest relations, consistently achieving high-quality service in fast-paced environments.
Hi, I’m
Robert Jones
Hampton,VA
Summary
Overview
18
years of professional experience
1
Certification
Work History
IHG Holiday Inn Express
Breakfast Attendant
02.2025 - Current
Job overview
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
Elephant Auto Insurance
Car Insurance Agent
03.2020 - 02.2023
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.
- Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
O’Charleys Restaurant
Customer Service Manager
10.2016 - 08.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Promoted brand loyalty by offering personalized assistance tailored to individual needs during each interaction with customers.
Wells Fargo
Banking Customer Service Representative
04.2018 - 07.2020
Job overview
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Payless Shoes Source
Shoe Salesperson
03.2012 - 10.2017
Job overview
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed current on industry trends and new product releases, enabling informed recommendations to customers based on their preferences or needs.
- Provided personalized attention to each customer, creating a welcoming atmosphere that encouraged repeat visits.
- Conducted regular product training sessions for new employees, improving overall staff knowledge and expertise.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
United States Army Special Operations Command
Human Resources Specialist
04.2007 - 10.2010
Job overview
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Streamlined HR processes for increased efficiency by digitizing recor ds and automating routine tasks.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
Education
Virginia State UniversityPetersburg, VA
No Degree from English Education
12-2026
University Overview
- Extracurricular Activities: Trojan Explosion Marching Band
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Stocking
- Guest satisfaction
- Food safety knowledge
- Guest relations
- Greeting guests
- Allergy awareness
- Food safety
- Food preparation
- Beverage service
- HR policies development
- Onboarding processes
- Job descriptions
- Performance appraisals
- Diversity and inclusion
- Employee relations
- Exit interviews
- Payroll management
- Organizational development
- Recruitment strategies
- Benefits administration
- Weapon maintenance
- Positive attitude
- Critical thinking
- Team supervision
- Teamwork and loyalty
- Quick decision making
- Buddy care and first aid
- Physical fitness
- Strategic thinking
- Defensive tactics
- Combat mission support
- Vehicle operation
- Offensive tactics
- Expert sharpshooter
- Tactical planning
- Risk assessments
Accomplishments
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Handler's Certification
Timeline
Breakfast Attendant
IHG Holiday Inn Express
02.2025 - Current
Car Insurance Agent
Elephant Auto Insurance
03.2020 - 02.2023
Banking Customer Service Representative
Wells Fargo
04.2018 - 07.2020
Customer Service Manager
O’Charleys Restaurant
10.2016 - 08.2020
Shoe Salesperson
Payless Shoes Source
03.2012 - 10.2017
Human Resources Specialist
United States Army Special Operations Command
04.2007 - 10.2010
Virginia State University
No Degree from English Education
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