Kimberly Fowler
Atlanta,GA
Summary
Accomplished professional with a proven track record at IHG Holiday Inn Express, enhancing guest satisfaction through exceptional customer service and hospitality expertise. Skilled in Microsoft Outlook and teamwork, adept at improving operational efficiencies. Increased tenant contentment by swiftly resolving issues, demonstrating superior problem-solving and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Breakfast Server/Housekeeping and Laundry Attendant
IHG Holiday Inn Express
01.2024 - Current
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Support needs of 7 -person wait staff who attend to specific needs of countess customers daily for hotel restaurant with social relevancy and intentionality.
Assistant Manager
First Communities Property Management
02.2023 - 10.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Managed approximately 50 incoming calls, emails and approvals from customers.
Leasing Consultant
Premier Placement LLC
02.2022 - 02.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assist In managing a 250-property unit in renovations and daily maintenance.
Office Administrative Assistant
Mathis Financial Services
01.2014 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Played a prominent role in creating a welcoming environment.
Education
No Degree - Business Administration
Strayer University
Decatur, GACertification - Hospitality And Tourism
Goodwill Of North Georgia
Decatur GA05.2021
Bachelor of Early Childhood - Education
Georgia State University
Atlanta, GA05.1998
Skills
- Strong multitasking
- Exceptional customer service
- Hospitality service expertise
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Interpersonal Skills
- Microsoft Outlook
Certification
Atlanta Apartment Association - Leasing Agent Professional 2021
Georgia Real Estate Course -2022
Timeline
Breakfast Server/Housekeeping and Laundry Attendant
IHG Holiday Inn Express
01.2024 - Current
Assistant Manager
First Communities Property Management
02.2023 - 10.2023
Leasing Consultant
Premier Placement LLC
02.2022 - 02.2023
Office Administrative Assistant
Mathis Financial Services
01.2014 - 05.2022
No Degree - Business Administration
Strayer University
Certification - Hospitality And Tourism
Goodwill Of North Georgia
Bachelor of Early Childhood - Education
Georgia State University
Atlanta Apartment Association - Leasing Agent Professional 2021
Georgia Real Estate Course -2022
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