Cyline Solis
Van Vleck,Texas
Summary
Led front desk operations to enhance guest satisfaction and streamline service delivery. Oversaw reservation management and event coordination to optimize guest experiences. Directed check-in and check-out processes while fostering teamwork among staff. Implemented security measures for confidential documentation and maintained high standards of service. Cultivated a positive atmosphere that balanced guest needs with business objectives. Championed effective communication and problem-solving strategies to improve operational efficiency.
Highly-skilled phlebotomist with Number years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front desk attendant, housekeeping, breakfast attendant
Fairfield Inn & Suites by Marriott
08.2023 - Current
- Input and confirmed reservations for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Ensured all guest transactions were completed accurately and efficiently.
- Issued room keys and escort instructions to bellhops.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Housekeeper
Matagorda Regional Medical Center
04.2023 - Current
- Housekeeper at the Dome where they do Pt/Ot
- Communicated with customers about requests for additional supplies or cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Followed safety procedures when handling hazardous materials.
- Swept and damp-mopped private stairways and hallways.
- Reported damage or theft of hotel property to management.
- Checked inventory for required supplies and made lists for needed cleaning products.
Inside / lawn in garden
Lowes
08.2023 - 07.2024
- I do customer service if they need a barbecue pit or lawn mower
- Scheduled appointments for lawn services when needed.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed daily tasks such as restocking shelves, cleaning displays, and organizing inventory.
- Operated cash register to process customer transactions accurately and efficiently.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Maintained a clean environment by sweeping floors and dusting surfaces.
- Greeted customers to determine wants or needs.
- Answered telephone calls to provide information to customers about products in lawn and garden department.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Bagged or packaged purchases and wrapped gifts.
Food and Consumables / OPU and Drive up and cashier
Target
05.2022 - 07.2023
- I do customer service
- Price changes
- Work freight out
- I am really good at technology
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed sales transactions to prevent long customer wait times.
- Counted and balanced cashier drawers.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Food & consumables TIA
Walmart Supercenter
02.2020 - 04.2022
- Customer service
- Price changes
- I am really good at technology, and I know how to change incaps
- Monitored shelf life expirations for perishables such as dairy products and produce.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Greeted customers to build rapport and increase customer satisfaction.
- Assisted with promotional displays and special events related to consumable goods.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided friendly and knowledgeable service to guests.
- Processed returns of consumable goods in accordance with company standards.
Front desk / laundry / housekeeping
Comfort Suites
04.2019 - 03.2021
- Front desk: I’ll make reservations, make schedules, and make a schedule for the housekeepers to clean rooms.
- Laundry: wash all of their bed sheets, etc.
- Housekeeping: clean the rooms, make sure everything is there, make the beds, fold the towels, clean the tables, vacuum the floor, and pick up the trash.
- Verified identification of customers before providing services or information.
- Participated in team training sessions on topics such as customer service standards.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Certified Phlebotomy - Phlebotomy
The Vein Master’s Institute
Houston, TX11.2025
diploma -
Lake Jackson medical assistant school
Lake Jackson01.2024
High School Diploma -
Van Vleck High School
Van Vleck, Texas, USA01.2018
Skills
- Customer service
- Housekeeping
- Retail sales
- Computer skills
- Merchandising
- Computer vision
- Freight experience
- Medical assistant experience
- Phlebotomy experience
- Greeting guests
- Correspondence management
- Welcoming guests
- Empathy and patience
- Efficient organization
- Microsoft office
- Exceptional communication
- Word processing
- Problem-solving skills
- Appointment scheduling
- Strong multitasking
- Multi-line phone systems
- Time management
- Supply stocking
- Fluent in multiple languages
- File management
- Cash handling
- Cash handling experience
- Guest relations
- Customer service expertise
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Geriatric phlebotomy
- Skin puncture
- Adaptable approach
- Medical records management
- Hemoglobin testing
- Health education
Awardsandacknowledgements
- Leadership, Class president for junior class, organized homecoming and field trips
- Treasury, Student council treasury, maintained budget for fundraiser and managed events
Certification
Certified phlebotomist
Languages
English
Native or Bilingual
Timeline
Front desk attendant, housekeeping, breakfast attendant
Fairfield Inn & Suites by Marriott
08.2023 - Current
Inside / lawn in garden
Lowes
08.2023 - 07.2024
Housekeeper
Matagorda Regional Medical Center
04.2023 - Current
Food and Consumables / OPU and Drive up and cashier
Target
05.2022 - 07.2023
Food & consumables TIA
Walmart Supercenter
02.2020 - 04.2022
Front desk / laundry / housekeeping
Comfort Suites
04.2019 - 03.2021
diploma -
Lake Jackson medical assistant school
High School Diploma -
Van Vleck High School
Certified Phlebotomy - Phlebotomy
The Vein Master’s Institute