Jeanette Rodriguez
Operations Support Coordinator
Chicago,IL
Summary
Dedicated customer service expert with 6+ years in dynamic environments, including healthcare and retail. Skilled in addressing customer concerns, managing accounts, processing payments, and ensuring data accuracy. Proficient with multi-line phone systems and digital record-keeping tools such as Epic, Athena, and Open Dental. Aiming to utilize strong communication and problem-solving abilities in a remote customer service role to boost customer satisfaction.
Overview
15
15
years of professional experience
1
1
Language
Work History
Patient Services Coordinator
Dental Group of Evergreen Park
03.2024 - 09.2025
- Oversaw high-volume inbound calls and coordinated appointment scheduling.
- Address billing and scheduling concerns with professionalism.
- Executed payment processing with precision and maintained current records.
- delivered solutions-focused customer service.
Medical Front Office Coordinator
Tapestry 360 Healthcare
02.2020 - 02.2023
- Facilitated over 60 customer interactions daily via telephone and face-to-face communication.
- Authenticated insurance and revised account information precisely.
- Managed appointment scheduling and coordinated calendars effectively.
- Ensure confidentiality and professionalism throughout all interactions.
Unit Secretary
AMITA Resurrection Medical Center
01.2019 - 02.2020
- Managed administrative communication between departments.
- Updated documentation and supported fast-paced operations.
- Prioritized urgent requests while maintaining accuracy.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Cashier
RadioShack
05.2013 - 06.2016
- Processed transactions and resolved customer complaints.
- Assisted customers with product selection and support.
Customer Service Cashier
TJ Maxx
04.2010 - 06.2013
- Delivered high-quality customer service in a retail setting.
- Handled cash transactions and customer inquiries efficiently.
Education
High School Diploma - undefined
Skills
Voice call operations
resolution strategy development
Information organization
Credit card processing
Documentation updates
customer communication
Microsoft applications and Google tools Productivity software expertise Document sharing and editing
Efficient in fast-paced environments
Articulate spoken & written skills
Timeline
Patient Services Coordinator
Dental Group of Evergreen Park
03.2024 - 09.2025
Medical Front Office Coordinator
Tapestry 360 Healthcare
02.2020 - 02.2023
Unit Secretary
AMITA Resurrection Medical Center
01.2019 - 02.2020
Customer Service Cashier
RadioShack
05.2013 - 06.2016
Customer Service Cashier
TJ Maxx
04.2010 - 06.2013