Jordan Bryant
Greensboro,NC
Summary
Passionate and professional Representative leads outreach efforts to ensure positive outcomes. I am disciplined, strategically productive organizer of my day-to-day tasks and responsibilities. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Novant Health
Kernersville, NC
01.2022 - Current
- Reviewed customer inquiries to determine the nature of their requests and needs.
- Responded to customer complaints and concerns in an efficient manner.
- Developed relationships with customers through friendly interactions while providing assistance.
- Developed scripts for call agents to use during conversations with customers.
- Participated in team meetings to discuss strategies for improving customer experience.
Patient Access Representative
Novant Health
Thomasville, North Carolina
05.2019 - 01.2022
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Utilized excellent communication skills to explain complex technical concepts in easily understandable language.
- Provided assistance with general inquiries from guests and employees.
- Performed light administrative duties such as filing paperwork, data entry.
Education
Bachelor of Arts in Liberal Studies in Race, Class and Culture -
North Carolina Agricultural & Technical State University
12.2017
Skills
- Effective Communication
- Self-Directed
- Analytical Thinking
- Written Communication
- Proficiency in Genesys Call Center Software Operations
- Social Perceptiveness
- Problem-Solving
- Active Listening
- Calm Under Pressure
- Clerical Support
- Payment Processing
- Account Updating
- Proficiency in Epic Software
Certification
Jack Welch Management Institute: Business Leadership Certification. Strayer University 2021
Timeline
Patient Services Coordinator
Novant Health
01.2022 - Current
Patient Access Representative
Novant Health
05.2019 - 01.2022
Bachelor of Arts in Liberal Studies in Race, Class and Culture -
North Carolina Agricultural & Technical State University