JEANETTE ROSS
MIAMI,FL
Summary
To obtain a position where in I can demonstrate my aptitude for multitasking and teamwork in an environment where my mental development is also fostering
Overview
17
17
years of professional experience
Work History
Member Service Guide T2
Devoted Health
09.2022 - Current
- Experience in high call volume setting, specifically in a member service role where I handled member-related requests on a daily basis
- Handled a wide range of member inquiries. Ranging from billing issues to coverage questions.
- Take detailed notes of all communication with members
- Ability to properly transfer member to appropriate vendors and
extensions when needed - Building and maintaining solid member relationships by handling questions and concerns with speed and professionalism while maintaining confidentiality per HIPAA guidelines
- Assist members with any discrepancies or unclear information regarding Explanation of Benefits and claims to ensure that they understand their healthcare costs and benefits
- Support in mentoring new hires, Helpdesk and Case Follow up
Patient Service Representative
Towncare Dental Of West Kendall
09.2013 - 11.2022
- Schedule all patient appointments
- Answer three-line phone system
- Verify all patient’s dental insurance
- Responsible for all patient information to be up to date
- Check and reply accordingly to all office emails
- Apply for financing for patients
- Call in patient prescriptions to pharmacy
- Keep office manager up to date on doctor’s schedule.
Payroll Specialist
Renaissance Behavioral Health Systems
09.2007 - 03.2012
- Processed payroll for up to 450 employees
- Calculated shift differential for hourly employees
- Responsible for preparing daily bank deposits
- Responsible for quarterly payments of UTC-6
- Reconciled multi-million-dollar bank accounts
- Maintained check log for up to 10 check books
- Responsible for all unemployment claims, employment verification forms and workers comp forms.
Education
High School -
Atlantic Southeastern Academy
01.2003
Skills
- Fluent in both English and Spanish
- Proficient in MS Word, Excel, Outlook, ADP, ABRA Payroll Services, E-Time, Denticon
- Excellent phone and interpersonal skills
- Able to keep fast past and meet constant deadlines
- Meticulous in completing work and being able to spot errors or inconsistencies
- Able to identify potential solutions, and implement a plan to address the problem effectively
Timeline
Member Service Guide T2
Devoted Health
09.2022 - Current
Patient Service Representative
Towncare Dental Of West Kendall
09.2013 - 11.2022
Payroll Specialist
Renaissance Behavioral Health Systems
09.2007 - 03.2012
High School -
Atlantic Southeastern Academy
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