Maureen Fleitas
Clermont,FL
Summary
Influential tour guide offering more than 9 years of experience in presenting to large groups of people. Imaginative and entertaining with education and training in Interior Design. Bilingual in Spanish and English.
Overview
9
9
years of professional experience
Work History
Quick Service/ Special Events-Convention Guide Cast Member
The Walt Disney World
08.2015 - Current
- Taking orders, fulfilling orders, general cleaning, interaction with guest.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collected and deposited payments from guests.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Cashier/ Coffee Bar Team Member/Bakery
Whole Foods Market
04.2019 - 07.2022
- Welcoming customers, locate and provide answers from products, operating with scales, cash registers, and scanners, accepting payments with cash and credit or debit cards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Rental Agent/ Receptionist
Airport Chrysler Dodge and Jeep Car Dealership
10.2019 - 02.2020
- Provide Rental Vehicles to Customers, fill forms, archive forms.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Education
Bachelor of Arts - Interior Design
Seminole State College of Florida
Sanford, FL05.2026
High School Diploma -
Paul J. Hagerty High School
05.2019
Associates in Architecture -
Valencia College
05.2018
Skills
- Fluent in Spanish and English
- Great customer service
- Punctual
- Handle hot foods and beverages
- Experienced in Revit, AutoCAD and Sketchup
- Experienced in Photoshop and InDesign
Timeline
Rental Agent/ Receptionist
Airport Chrysler Dodge and Jeep Car Dealership
10.2019 - 02.2020
Cashier/ Coffee Bar Team Member/Bakery
Whole Foods Market
04.2019 - 07.2022
Quick Service/ Special Events-Convention Guide Cast Member
The Walt Disney World
08.2015 - Current
Bachelor of Arts - Interior Design
Seminole State College of Florida
High School Diploma -
Paul J. Hagerty High School
Associates in Architecture -
Valencia College