Jeanette Seeley
Gloversville,NY
Summary
Diligent financial professional offering 40 years of superior performance in the financial industry. Proven success in exceeding sales goals utilizing creative sales strategies and financial product expertise. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
41
41
years of professional experience
Work History
Assistant Branch Manager
NBT Bank
Johnstown, NY
10.1996 - 01.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Helped in preventing fraud loss.
- Responsible to input consumer loans and home equity application and followed through to closing of loans.
Customer Service Representative
Central National Bank/NBT
Gloversville, NY
11.1986 - 10.1996
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Also worked as Head Teller responsible for supervising 5 tellers.
Head Teller
City National Bank & Trust Company
Gloversville, NY
09.1980 - 11.1986
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
Education
High School Diploma -
Johnstown Senior High School
Johnstown, NY06.1979
Skills
- Sales Support
- Loan Application Assessment
- Proactive and Focused
- Employee Performance Reviews
- Operational Reporting
- Compliance Assessments
- Completed Several American Institute of Banking Courses
Commissioned Notary Public in the State of New York
Notary Public for over 25 years.
Timeline
Assistant Branch Manager
NBT Bank
10.1996 - 01.2022
Customer Service Representative
Central National Bank/NBT
11.1986 - 10.1996
Head Teller
City National Bank & Trust Company
09.1980 - 11.1986
High School Diploma -
Johnstown Senior High School
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