Jeanette Shiflet
Guyton,GA
Summary
As a seasoned professional; accurate and detail-oriented with extensive healthcare and customer service experience. I am driven to both guide and lead various groups of individuals. Allowing my motivated work ethic to help pursue, and manage my goals. Daily tasks are delegated and completed in an efficient manner. As a knowledgeable leader demonstrating skills in case management and customer service coordination. Expertly handling inquiries, and service questions to meet the needs of individuals and rectify complaints as needed. Well-versed in policies, procedures and standards.
Overview
14
14
years of professional experience
Work History
Depot Coordinator/ISO Logistics
US Container Depot
Savannah, GA
01.2023 - Current
- Played a pivotal role in the development and training of new employees by focusing on policies, procedures, and job duties.
- Demonstrated ability to coordinate ISO tank pick-up efficiently through effective customer interactions and clear communication with customers regarding deliveries.
- Maintained efficiency by regularly checking inventory reports, and ensuring the prompt changeover of dirty tanks to clean ones.
- Managed daily monitoring of error reports to expedite the resolution of billing disputes and inquiries.
PAC Case Administration/Case Administration
Cigna/Evicore
Remote Work, GA
06.2022 - 01.2023
- Collaborated with clinical staff to review and fulfill home health orders as well as physical therapy orders for optimum patient care
- Built accurate and complete cases, sending them to medical staff for authorization.
- Obtained patient demographic data from outside organizations to streamline the process of admitting cases.
- Collaborated with clinical staff to develop innovative training methods for customer service employees in addressing agitated patients and outside agencies.
Financial Advisor/Case Management
St. Joseph’s/Candler Hospital
Savannah, GA
11.2021 - 06.2022
- Worked closely with clinical staff to guarantee the correctness of inpatient accounts through verification of insurance billing details and conducting screenings for potential financial assistance.
- Ensured accuracy of insurance information for efficient claims and billing management.
- Supports patients by providing assistance for private insurance open enrollment, Georgia Medicaid enrollment process, and registering for the Government marketplace.
- Ensured consistent and accurate collection of cash from various hospital departments daily.
- Maintained daily balance of hospital safe to ensure the accuracy of cash transaction records.
Financial Counselor
Effingham Hospital
Springfield, GA
10.2019 - 01.2023
- Assures patients’ understanding and knowledge of HIPPA and other hospital policies and procedures
- Obtains current and accurate insurance information and verifies all insurance at the time of visit and or procedure
- Obtains proper information regarding third-party payers and BWC injuries
- Completes and corrects registration errors, a collection of copayments and deductibles at the time of service.
- Maintained a PRN role within registration working with management to fill in scheduling gaps as needed.
Administrative Assistant
Gateway BHS Lakeside
Bloomingdale, GA
01.2018 - 11.2019
- Maintained accurate and up-to-date schedules for health care technicians.
- Maintained and updated employee files
- Tracked and trended consumer charts, leading to facilitation of monthly site improvement meetings.
- Addressed site maintenance concerns and provided HR support to medical staff.
Patient Access Team Lead
Ohio Health Grant Hospital
Columbus, OH
11.2010 - 07.2017
- Assumed responsibility for guiding and assisting the 3rd shift patient access team in delivering high-quality registration services for both inpatient and outpatient cases.
- Educated patients on the importance of understanding and following HIPPA guidelines for safeguarding personal health information
- Obtained current and accurate insurance information while verifying all insurance during visits and procedures.
- Ensures accurate details regarding third party payers and BWC injuries are obtained.
- Effectively corrects any registration errors in nightly reports for enhanced data integrity.
- Ensured timely collection of copayments and deductibles during patient visits.
Education
High School Diploma -
Circleville High School
Circleville, OH06-2001
Bachelor of Arts - Business Administration And Management
Western Governors University
Salt Lake City, UTSkills
- Payroll
- Detail oriented
- Customer service
- Leadership
- Scheduling expertise
- Excellent Communication
- Problem-solving aptitude
- Team Collaboration
- Client coordination
- Professional Demeanor
- Effective Communication
- Problem-Solving
- Active Listening
- Task Prioritization
- Teamwork and Collaboration
- Written Communication
- Time Management
- Problem-solving abilities
- Attention to Detail
- Professionalism
Timeline
Depot Coordinator/ISO Logistics
US Container Depot
01.2023 - Current
PAC Case Administration/Case Administration
Cigna/Evicore
06.2022 - 01.2023
Financial Advisor/Case Management
St. Joseph’s/Candler Hospital
11.2021 - 06.2022
Financial Counselor
Effingham Hospital
10.2019 - 01.2023
Administrative Assistant
Gateway BHS Lakeside
01.2018 - 11.2019
Patient Access Team Lead
Ohio Health Grant Hospital
11.2010 - 07.2017
High School Diploma -
Circleville High School
Bachelor of Arts - Business Administration And Management
Western Governors University
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