Jeanette snodgrass
willoughby hills
Summary
Dynamic Travel Consultant with expertise in personalized itinerary planning and exceptional customer service. Proven track record of enhancing client satisfaction through attention to detail and strong communication skills.
Overview
23
23
years of professional experience
Work History
Travel Consultant
Global Crew Logistics
Cleveland, OH
07.2022 - 05.2026
- Developed customized travel itineraries based on client preferences and budgets.
- Coordinated logistics for corporate travel, ensuring seamless experience for clients.
- Researched and recommended destinations, accommodations, and activities to enhance client satisfaction.
- Managed booking systems and maintained accurate client records in CRM software.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Built strong relationships with clients through exceptional communication and personalized service.
Cleaning Assistant
Quoddy Head Hotel
Lubec, ME
01.2020 - 08.2020
- Maintained cleanliness of guest rooms and common areas, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning protocols and hotel policies.
- Conducted inventory checks on cleaning supplies, optimizing resource usage.
- Collaborated with housekeeping team to develop efficient cleaning schedules.
Sales Associate
Marriott
Cleveland, OH
01.2017 - 01.2020
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in inventory management to ensure product availability and minimize discrepancies.
- Collaborated with team members to optimize sales strategies and improve overall performance.
- Trained new associates on company policies, sales techniques, and operational procedures.
Travel Consultant
Bigfly Travel Group
Cleveland, OH
01.2015 - 01.2017
- Collaborated with vendors to negotiate rates and secure exclusive offers for clients.
- Trained junior consultants on industry best practices and company policies for improved efficiency.
- Analyzed travel trends to optimize product offerings and enhance competitive positioning in the market.
- Organized trips for individual, family and business travelers.
Travel Consultant
BCD Travel
Cleveland, OH
01.2003 - 01.2010
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Education
High School Diploma -
Chardon High
Chardon, OHSkills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Travel arrangements
- Exceptional customer service
- Advanced itinerary planning
- Global travel experience
Languages
English
Timeline
Travel Consultant
Global Crew Logistics
07.2022 - 05.2026
Cleaning Assistant
Quoddy Head Hotel
01.2020 - 08.2020
Sales Associate
Marriott
01.2017 - 01.2020
Travel Consultant
Bigfly Travel Group
01.2015 - 01.2017
Travel Consultant
BCD Travel
01.2003 - 01.2010
High School Diploma -
Chardon High