JEANETTE SOLANO
Oklahoma City,OK
Summary
Organized and adaptable professional with a strong background in patient services. Known for attention to detail and ability to manage multiple tasks efficiently, contributing to seamless patient interactions and accurate documentation.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Integris Baptist Medical Center
Oklahoma City, Oklahoma
08.2024 - Current
- Verified insurance information for patient eligibility and coverage.
- Collected patient data to ensure accurate registration and record-keeping.
- Assisted patients with inquiries regarding services and procedures.
- Coordinated communication between patients and medical staff effectively.
- Maintained confidentiality of patient information in compliance with regulations.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
Patient Service Representative
MERCY
Oklahoma City, Oklahoma
03.2020 - 05.2025
- Managed patient inquiries and scheduled appointments efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted patients with insurance verification and eligibility checks.
- Maintained accurate patient records in the electronic health record system.
- Provided exceptional customer service to enhance patient experience.
- Trained new staff on office procedures and patient handling techniques.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Sorted and distributed incoming mail daily.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Receptionist
JOHN IRELAND FUNERAL HOME
Oklahoma City, Oklahoma
08.2021 - 07.2022
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Maintained organized filing system for confidential documents.
- Assisted in preparing office correspondence and communication materials.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Patient Service Representative
OU Medicine
Oklahoma City, Oklahoma
11.2019 - 02.2020
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
LEASING AGENT
Eucalyptus Real Estate
Oklahoma City, Oklahoma
06.2019 - 11.2019
- Conducted property showings and answered tenant inquiries effectively.
- Managed leasing documentation and ensured compliance with regulations.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Performed administrative duties such as filing paperwork and updating databases.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
LEASING AGENT
Westwind Enterprises
Oklahoma City, Oklahoma
01.2018 - 06.2019
- Managed leasing documentation and ensured compliance with regulations.
- Maintained accurate records of leasing activities and tenant communications.
- Collaborated with maintenance staff to address tenant concerns swiftly.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Monitored rent collection activities and pursued delinquent accounts.
PLASMA PROCESSOR
Grifols Biomat USA
Oklahoma City, Oklahoma
08.2016 - 01.2018
- Processed human plasma according to established safety and quality protocols.
- Operated centrifuges and other equipment for plasma separation.
- Monitored inventory levels of plasma collection supplies and materials.
- Documented plasma processing activities in accordance with company procedures.
- Checked raw material supplies and ensured correct amounts were available for production runs.
- Collected samples of processed materials for testing purposes per specified instructions.
Receptionist
SAMS PEST CONTROL
Fresno, California
03.2013 - 08.2015
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and coordinated meeting room availability.
- Assisted in preparing office correspondence and communication materials.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Associate of Science - SURGICAL TECHNOLOGIST
San Joaquin Valley College
Visalia, CA05-2016
Skills
- Patient data collection
- Electronic medical records
- Customer service excellence
- Detail orientation
- Multi-line phone handling
- Multitasking and organization
Languages
Spanish
Professional
Timeline
Patient Access Representative
Integris Baptist Medical Center
08.2024 - Current
Receptionist
JOHN IRELAND FUNERAL HOME
08.2021 - 07.2022
Patient Service Representative
MERCY
03.2020 - 05.2025
Patient Service Representative
OU Medicine
11.2019 - 02.2020
LEASING AGENT
Eucalyptus Real Estate
06.2019 - 11.2019
LEASING AGENT
Westwind Enterprises
01.2018 - 06.2019
PLASMA PROCESSOR
Grifols Biomat USA
08.2016 - 01.2018
Receptionist
SAMS PEST CONTROL
03.2013 - 08.2015
Associate of Science - SURGICAL TECHNOLOGIST
San Joaquin Valley College