Judy Lutz
Pensacola,FL
Summary
Motivated professional with strong customer service expertise, detail oriented and known for being organized, dependable and having a positive demeanor. Skilled in multitasking and proactive problem solving. Recognized for a hard work ethic, compassion and commitment to team success.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Endoscopy Center
Pensacola, Florida
02.2023 - 06.2026
- Coordinated communication between patients and healthcare providers to address concerns, confirming appointment details, reviewing health questions, and updating medical information including insurance and home details.
- Resolved patient inquiries and concerns promptly, ensuring patient satisfaction and maintaining professional standards.
- Scheduled appointments and coordinated with medical staff for patient care.
- Collected patient data and maintained accurate electronic health records.
Front Desk Receptionist
West Florida Paint & Body
Pensacola, Florida
04.2020 - 01.2023
- Greeted customers warmly to foster a welcoming reception atmosphere. Handled incoming calls with professionalism to ensure effective communication.Scheduled appointments for customers, posted incoming invoices and any payments that needed to be applied to the customer's vehicle account and performed general office tasks, maintained and organized records and office area.
- Managed multi-line phone system, ensuring prompt and efficient call handling.
Medical Office Receptionist
Dr Gary Goffhelf
Pensacola, Florida
08.2008 - 05.2014
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Verified patient insurance information and coordinated billing processes accurately.
- Maintained patient confidentiality in compliance with HIPAA regulations consistently.
- Assisted medical staff by preparing patient charts and managing files promptly.
Education
Associate of Arts - Business
PJC
Pensacola, FL05-1990
High School Diploma -
Escambia High School
Pensacola, FL05-1982
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Appointment coordination
- Patient data collection
- Billing coordination
- Payment reconciliation
- Data entry
- Customer service
- Attention to detail
Timeline
Patient Access Representative
Endoscopy Center
02.2023 - 06.2026
Front Desk Receptionist
West Florida Paint & Body
04.2020 - 01.2023
Medical Office Receptionist
Dr Gary Goffhelf
08.2008 - 05.2014
Associate of Arts - Business
PJC
High School Diploma -
Escambia High School