JEANETTE SURUY
Houston
Summary
Dynamic and results-driven professional with 16+ years of experience in retail sales, customer service, leadership, and team development. Highly skilled in store operations, staff training, conflict resolution, and building strong customer relationships that promote loyalty and repeat business. Recognized for strong communication, leadership, and the ability to motivate teams to exceed performance goals while maintaining outstanding service standards. Experienced in reception, registrar support, and admissions operations within a vocational college, including managing student records, assisting prospective students through the enrollment process, and providing professional front-office support. A dependable team player with excellent organizational and multitasking abilities, committed to operational excellence, positive workplace
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Admissions Representative
Northwest Educational Center
02.2022 - 03.2026
- Functioned as Registrar, Admissions Representative, and Receptionist, managing front-office operations, student intake, and enrollment processes in a fast-paced academic environment.
- Conducted campus tours, scheduled appointments, and guided prospective students through the admissions and enrollment process, ensuring a positive and professional first impression.
- Maintained accurate student records, tracked applications, and ensured compliance with institutional policies and procedures.
- Monitored and analyzed enrollment data to meet and exceed departmental goals, including appointment scheduling, follow-ups, and enrollment targets.
Retail Manager
Go Games & Toys
07.2013 - 12.2021
- Oversaw daily store operations, including opening and closing procedures, cash handling, and maintaining operational efficiency.
- Trained, mentored, and coached team members to strengthen sales performance and deliver exceptional customer service.
- Provided a welcoming environment by greeting customers and ensuring a positive, engaging shopping experience.
- Assisted customers with product selection, addressed concerns, and resolved issues promptly to maintain high customer satisfaction.
Medical Driver
Paragon Medical
07.2019 - 12.2019
- Delivered medications to patients safely, accurately, and in a timely manner while maintaining professionalism and confidentiality.
- Maintained accurate delivery logs and documentation to ensure compliance with company procedures and regulatory standards.
- Verified patient information and delivery details to ensure medications were received by the correct individual.
- Provided courteous and compassionate service during patient interactions, promoting trust and a positive experience.
Delivery Driver
DoorDash
09.2018 - 04.2018
- Completed timely pickup and delivery of food and grocery orders while ensuring accuracy and efficiency.
- Communicated professionally with customers to confirm order details and provide reliable service.
- Maintained high customer satisfaction through friendly, dependable interactions.
- Managed delivery routes efficiently to ensure on-time deliveries.
Education
High School Diploma -
North Star High School
Skills
- Meeting Sales goals
- Microsoft Excel
- Data Entry
- Social Media Management
- Enrollment management
- Front-office operations
Timeline
Admissions Representative
Northwest Educational Center
02.2022 - 03.2026
Medical Driver
Paragon Medical
07.2019 - 12.2019
Delivery Driver
DoorDash
09.2018 - 04.2018
Retail Manager
Go Games & Toys
07.2013 - 12.2021
High School Diploma -
North Star High School