Cory Rhodman
Houston
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Demonstrates exceptional analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Admissions Representative
Milan Institute
Houston
06 2025 - Current
- Explained admissions procedures and courses offered to potential students.
- Collaborated with academic departments to understand program specifics, enhancing ability to match students with suitable courses.
- Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Conducted interviews with potential students, evaluating their compatibility with program requirements.
- Make 85-120 dials , send text messages , and emails to leads to generate and set appointments
ASSISTANT MANAGER
Longhorn Liquor
Houston, TX
10 2024 - 05 2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Supervised day-to-day operations to meet performance, quality and service expectations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
ADMISSIONS REPRESENTIVE
Tulsa Welding School
06.2022 - 10.2024
- Call Prospects through salesforce, from generated leads
- Generate new leads from prospects
- Reviewed admissions applications to check students' eligibility for acceptance
- Supported students through admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Meet all Metrics required
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 70%
- Scheduled 5-10 appointments weekly to meet with students face-to-face and discuss education plans
- Met prospective students, offered information and represented institution by attending school events
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions
- Led weekly campus tours to showcase campus features
- Attracted and recruited students by communicating specific information via phone and email
- Help Prospect finish through the required departments to attend school
- Attend Graduation for the graduating prospects
EXPERIENCE LEAD / ASSISTANT MANAGER
Party City
Houston
06 2021 - 06 2022
- Built strong relationships with customers through positive attitude and attentive response
- Maintained team flexibility and embraced change to adapt within dynamic markets
- Mentored and guided employees to foster proper completion of assigned duties
- Facilitated training for associates through daily coaching and regular performance appraisals
- Coordinated weekly meetings for internal and external groups
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
STORE MANAGER
Family Dollar
Houston
04 2019 - 06 2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed inventory control, cash control, and store opening and closing procedures
- Supervised guests at front counter, answering questions regarding products
- Rotated merchandise and displays to feature new products and promotions
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Approved regular payroll submissions for employees
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Assisted with hiring, training and mentoring new staff members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Completed point of sale opening and closing procedures
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
ASSISTANT MANAGER
Family Dollar
05.2012 - 04.2019
- Generated repeat business through exceptional customer service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Supervised day-to-day operations to meet performance, quality and service expectations
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
Houston, TX
05.2011 - 05.2012
- Assisted customers by answering questions and fulfilling requests
- Quickly and accurately counted drawers at start and end of each shift
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Processed both cash and card purchases and returns
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Some College (No Degree) - Entertainment Recording Management
Texas Southern University
Skills
- Recruiting and interviewing
- Project management
- Team leadership and coaching
- Operational budgeting
- Store merchandising
- Staff supervision
- Client relationship management
- Goals and performance
- Guest relations
- Sales expertise
- Customer service
- Product knowledge
- Sales strategy development
Timeline
ADMISSIONS REPRESENTIVE
Tulsa Welding School
06.2022 - 10.2024
ASSISTANT MANAGER
Family Dollar
05.2012 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar
05.2011 - 05.2012
Admissions Representative
Milan Institute
06 2025 - Current
ASSISTANT MANAGER
Longhorn Liquor
10 2024 - 05 2025
EXPERIENCE LEAD / ASSISTANT MANAGER
Party City
06 2021 - 06 2022
STORE MANAGER
Family Dollar
04 2019 - 06 2021
Some College (No Degree) - Entertainment Recording Management
Texas Southern University