Jeanette Wilson
Direct Support Assistant
Rochester,NY
Summary
Attentive [Direct Support Professional] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management .
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Finger Lakes DDSO
Rochester, NY
12.2003 - Current
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Call Center Customer Service Representative
ADT Security
Rochester, New York
02.2000 - 04.2001
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company achieving and holding industry-leading customer service ratings.
Education
High School Diploma -
John Marshall High School
Rochester, NYSkills
- Critical Thinking
- Team Collaboration
- Attentive to People
- Decision Making
- Client Records Management
- Time Management
- Documentation and Recordkeeping
- Medication Administration
- Accurate in Following Orders
- Vitals Monitoring and Documentation
- Safety Compliance
- Sound Judgment
- Progress Tracking
- Compassionate Client Care
- Grocery Shopping
- First Aid and Safety
- Routine Adjustment
- Care Plan Assessment
Reading, Travel, Zumba
I enjoy reading biographies, and English literature. I also enjoy traveling to new places, and Dance and Zumba classes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Support Professional
Finger Lakes DDSO
12.2003 - Current
Call Center Customer Service Representative
ADT Security
02.2000 - 04.2001
High School Diploma -
John Marshall High School