Jeanette Wilson
Summary
Versatile and dedicated professional with a proven track record at Fairfield Inn And Suites Marriott, adept in customer assistance and financial transactions. Excelling in teamwork and problem-solving, I significantly enhanced guest satisfaction and streamlined operations. My expertise in report generation and a strong commitment to professionalism and discretion have consistently contributed to achieving and surpassing company objectives.
Overview
32
32
years of professional experience
Work History
Front Desk Night Auditor
Fairfield Inn And Suites Marriott
01.2012 - 10.2017
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Goodwill Store
10.2009 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Housekeeper
Indiana Beach
04.2001 - 10.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Legal Secretary/Court Reporter
Brock Law Firm
04.1986 - 11.1998
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Scheduled and made appointments for [Number] attorneys.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Diligently edited legal correspondence for grammar and spelling.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Reduced expenses by negotiating with suppliers for office supplies, contributing to firm's cost-saving measures.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Created and printed legal documents for attorneys to review.
- Prepared and processed invoices for attorney billing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Developed and maintained positive relationships with clients and colleagues.
Education
Bachelor of Science - Technical Management
DeVry University
Indianapolis, IN05-2012
Associate of Science - Business Administration
Southeast Community College
Cumberland, KY05-1988
Associate of Arts - Secretarial
Southeast Community College
Cumberland, KY05-1986
High School Diploma -
Frontier High School
Chalmers/Brookston, Indiana05-1973
Skills
- Time management
- Customer assistance
- Credit and cash payments
- Welcoming guests
- Report generation
- Greeting guests
- Teamwork attitude
- Payment collection
- Hotel reservations
- Patience and tolerance
- Front desk operations
- Resolving issues
- Guest services
- Posting charges
- Safety and security procedures
- Reservation handling
- Oral and written communications
- Generating reports
- Account balancing
- Professionalism and discretion
- Wake-up calls
- Reservations
- Guest relations management
- Checking guests in and out
- Overseeing front desk
- Cash handling experience
- Check-ins and check-outs
- Performing wake-up calls
- Wake-up call setup
- Hospitality services
- Teamwork and collaboration
- Problem-solving
Timeline
Front Desk Night Auditor
Fairfield Inn And Suites Marriott
01.2012 - 10.2017
Cashier
Goodwill Store
10.2009 - 10.2014
Housekeeper
Indiana Beach
04.2001 - 10.2008
Legal Secretary/Court Reporter
Brock Law Firm
04.1986 - 11.1998
Bachelor of Science - Technical Management
DeVry University
Associate of Science - Business Administration
Southeast Community College
Associate of Arts - Secretarial
Southeast Community College
High School Diploma -
Frontier High School
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