Jean Fritz-Gerald Baptiste
Mattapan,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Haitian Creole Interpreter
Propio Language Services
10.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Communicated with clients to understand interpreting needs and provide best service possible.
Customer Service Representative
Vixicom
05.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
High School Diploma -
Lycee Jacques !er
Port-au-Prince, Haiti06.2005
Timeline
Haitian Creole Interpreter
Propio Language Services
10.2023 - Current
Customer Service Representative
Vixicom
05.2022 - 12.2023
High School Diploma -
Lycee Jacques !er
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