Jean H Antoine
Hanover,PA
Summary
Strategic candidate with a strong desire to apply extensive knowledge in transportation and logistics. Demonstrates exceptional problem-solving abilities and adeptness in multitasking, complemented by a comprehensive understanding of transportation management systems and logistics software. Highly collaborative, excels in team environments, and thrives under pressure.
Overview
10
10
years of professional experience
Work History
24/7 Roadside Assistance
Penske Truck Leasing
06.2021 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Streamlined dispatch process for quicker response times to emergency situations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Commercial Truck Driver
GFL Environmental
09.2020 - 05.2021
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Transportation Operator
US Army
12.2014 - 12.2020
- Completed routes to pick up, secure and transport diverse equipment
- Performed vehicle and load inspections to spot and correct issues in advance of major breakdown incident
- Worked efficiently to strengthen team operations
- Maintained workplace safety by involving other soldiers in order to maximize engagement and team morale
- Performed deliveries throughout New york city
- Planned efficient routes and adjusted strategies based on current weather and traffic information
Residential Driver
Republic Services
05.2020 - 09.2020
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
Direct Support Professional
hudson Valley DDSO
12.2015 - 03.2020
- Helped patients adjust to hospital routines and thrive in structured environments
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients
- Supervised and supported activities of daily living such as medication administration and personal hygiene
Education
Associate of Science - Nursing
Rockland Community College
Suffern, NY07.2022
High School Diploma -
Lycee Antenor Firmin
07.2009
Skills
- Vehicle inspections
- Multitasking Abilities
- Commercial material transportation
- DOT regulations expert
- Route planning
- Exceptional customer service
- Flatbed truck expertise
- Operating hydraulics
- Defensive driver training
- Computer-savvy
- Physically fit and agile
- Basic mathematical aptitude
- DOT regulations
- HAZMAT training
Languages
French
Professional Working
Spanish
Limited Working
Timeline
24/7 Roadside Assistance
Penske Truck Leasing
06.2021 - Current
Commercial Truck Driver
GFL Environmental
09.2020 - 05.2021
Residential Driver
Republic Services
05.2020 - 09.2020
Direct Support Professional
hudson Valley DDSO
12.2015 - 03.2020
Transportation Operator
US Army
12.2014 - 12.2020
High School Diploma -
Lycee Antenor Firmin
Associate of Science - Nursing
Rockland Community College