Verified
This profile is verified using an email address.
James R. Sweitzer
Hamburg,PA
Work Preference
Summary
Spearheaded program launches and managed independent business operations, demonstrating an entrepreneurial mindset and commitment to service excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Supervisor – 24/7 Roadside Assistance
Penske Truck Leasing
04.2019 - Current
- - Lead a team of 17+ associates in a high-volume, process-driven call center environment supporting nationwide roadside operations.
- - Drive cross-functional coordination between operations, service providers, workforce management, and IT to ensure timely service resolution and minimize customer downtime.
- - Identify operational inefficiencies and implement process improvements that enhance service delivery and reduce extended road calls.
- - Analyze performance data and trends to recommend and implement targeted improvements aligned with organizational goals.
- - Partner with internal departments and leadership teams to support system enhancements and reporting improvements.
- - Influence adoption of new processes and expectations across the team, reinforcing accountability and consistency in execution.
- - Lead performance management initiatives including coaching, development planning, and corrective action to improve team performance and compliance.
- - Support vendor performance improvement efforts by identifying service gaps, escalating recurring issues, and collaborating on resolution strategies.
- - Develop and deliver training content for supervisors and new hires, improving onboarding effectiveness and operational consistency.
Assistant Store Manager
AutoZone
11.2017 - 03.2019
- - Managed inventory valued at over $1M, ensuring accuracy and operational efficiency.
- - Led onboarding and training for new hires as a district trainer.
- - Supported store performance by driving sales and improving customer service.
Class A CDL Driver
Roehl Transport
02.2017 - 10.2017
- - Safely operated Class A vehicles for nationwide freight delivery.
- - Maintained compliance with DOT regulations.
Education
Accounting
Penn State Berks
Class A CDL - Air Brake Endorsement
Berks Technical Institute
Skills
Assisted teams in collaborating across functions to achieve project objectives
Supported process enhancements and facilitated change management initiatives
Aided in streamlining operations to reduce costs effectively
Helped optimize systems and workflows for improved productivity
Contributed to data analysis and tracking of performance metrics
Coordinated with vendors and service providers to ensure service delivery
Provided training and coaching to foster team development
Communicated effectively with executives during presentations
Certification
- - Taking the Lead Program
- - New Instructor Training Academy
Affiliations
- - Volunteer Firefighter (6+ Years)
- - Financial Secretary of the fire department for 2 years.
- - Masonic Brotherhood (Scottish Rite 32)
Entrepreneurial Experience
- Owner / Operator – Mobile Notary Services
- - Established and operate an independent notary business.
- - Manage scheduling, client communication, and service delivery.
- - Ensure compliance with state regulations and proper execution of legal documents.
Timeline
Supervisor – 24/7 Roadside Assistance
Penske Truck Leasing
04.2019 - Current
Assistant Store Manager
AutoZone
11.2017 - 03.2019
Class A CDL Driver
Roehl Transport
02.2017 - 10.2017
Class A CDL - Air Brake Endorsement
Berks Technical Institute
Accounting
Penn State Berks