Jeanine Becerra
La Puente,CA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, Quickbooks and customer service. Possesses excellent communication and problem-solving skills with customers and techs while on-site, as well as the ability to motivate and inspire team members to reach a common goal.
Overview
7
7
years of professional experience
Work History
UPS FT Office Coordinator
United Postal Service
Ontatio
12.2022 - 04.2024
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Assisted with special projects as requested from time-to-time by management team.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Assisted managers with all reports and records of all Part Time Supervisors and union employees.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
OPERATIONS SUPERVISOR
American Tubs
City of Industry
08.2020 - 11.2022
- Created detailed reports of daily dispatching activities and submitted them to management.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Process data entry for work orders from pervious day.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Developed strong relationships with customers through excellent customer service practices.
- Assist services technicians while on job with daily information and access to property.
- Received and dispatched calls for service from customers, handled customer inquiries and complaints in a professional manner.
- Performed administrative duties such as filing documents, entering data into computer system, updating logs and records.
- Reviewed completed work orders prior to submission to ensure accuracy and completeness.
ADMINISTRATIVE COORDINATOR
Pacwest Security
Ontario
03.2020 - 08.2020
- Assisted with onboarding of new employees by providing information packets and training materials.
- Processed invoices from vendors in a timely manner according to company policies.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
UPS PT SUPERVISOR
United Parcel Services
Baldwin Park
08.2017 - 01.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Rosemead High School
06.2007
Some College (No Degree) - Business Administration
Mt San Antonio College
Walnut, CASkills
- Detail-oriented
- Records management
- Dispatch Coordination
- Customer service
- Proactive team leader
- Communication
- Problem-solving
- Training
- Staff development
- Quickbooks
- Data Entry
Languages
Spanish
References
References available upon request
Timeline
UPS FT Office Coordinator
United Postal Service
12.2022 - 04.2024
OPERATIONS SUPERVISOR
American Tubs
08.2020 - 11.2022
ADMINISTRATIVE COORDINATOR
Pacwest Security
03.2020 - 08.2020
UPS PT SUPERVISOR
United Parcel Services
08.2017 - 01.2020
HIGH SCHOOL DIPLOMA -
Rosemead High School
Some College (No Degree) - Business Administration
Mt San Antonio College