Jeanine Box

Worked on Verizon Wireless Account

Answering Inbound calls

Troubleshooting and Programming Cell Phones

• Monitored alarm systems to ensure prompt response to security breaches.
• Conducted regular system checks and maintenance on security equipment.
• Responded swiftly to alarms, documenting incidents for further analysis.
• Collaborated with law enforcement to coordinate effective emergency responses.

• Processed customer transactions efficiently, maintaining accuracy in cash handling and record-keeping.
• Assisted clients with account inquiries, ensuring high levels of customer satisfaction and service quality.
• Collaborated with team members to streamline operational procedures, enhancing overall workflow efficiency.
• Managed daily cash drawer operations, reconciling discrepancies with attention to detail and accuracy.
• Educated customers on bank products and services, fostering informed decision-making regarding financial needs.
• Trained new tellers in operational processes and customer service best practices, promoting a cohesive team environment.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.