Jeanine Cortright
Penfield
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
30
30
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Manager
Shiquor Liquor
08.2017 - 07.2025
- Facilitated staff training sessions to enhance employee skills and improve overall team performance.
- Led diverse teams to achieve project goals while fostering a collaborative work environment.
- Managed budget planning processes to ensure financial resources were allocated efficiently and effectively.
- Implemented innovative sales strategies that enhanced market presence and increased customer acquisition.
- Engaged with customers to build strong relationships and improve overall satisfaction and loyalty.
- Oversaw inventory management to optimize stock levels and reduce waste, ensuring timely product availability.
Dental Office Manager
Varies
01.2009 - 06.2017
- Led a team of dental professionals to enhance staff performance and ensure high-quality patient care.
- Facilitated exceptional customer service by addressing patient inquiries and resolving concerns effectively.
- Managed insurance billing processes to ensure timely and accurate reimbursement for services rendered.
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
Dental Assistant
Various Dental offices
Rochester
07.1996 - 03.2003
- Prepared examination rooms for patient visits and ensured all tools were sterile.
- Assisted dentists during procedures by handing instruments and providing suction.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained inventory of dental supplies and ordered replacements as needed.
- Sterilized instruments according to established guidelines and protocols.
Shift Supervisor
Friendlys Ice Cream
Rochester
08.1995 - 02.1997
- Supervised staff during shifts to ensure efficient service delivery.
- Trained new employees on customer service protocols and product knowledge.
- Managed inventory levels and restocked supplies as needed.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored cash handling procedures and performed register reconciliations daily.
Education
GED
Rochester, NYDental assistant - Dental, Dental sterilization, Radiography, Billing, Charting
Monroe 2 Orleans BOCES-Center for Workforce Development
Some College (No Degree) - Dental Hygiene
Monroe Community College
Rochester, NYSkills
- Inventory Control
- Retail Management
- Supervisory Experience
- Budget management
- Staff training
- Customer relationship management
- Inventory optimization
- Performance evaluation
- Conflict resolution
- Process improvement
- Documentation and reporting
- Financial management
- Decision-making
- Expense tracking
- Disciplinary techniques
Certification
- Jay Grier, 2013
- OSHA, 1996
Timeline
Manager
Shiquor Liquor
08.2017 - 07.2025
Dental Office Manager
Varies
01.2009 - 06.2017
Dental Assistant
Various Dental offices
07.1996 - 03.2003
Shift Supervisor
Friendlys Ice Cream
08.1995 - 02.1997
GED
Dental assistant - Dental, Dental sterilization, Radiography, Billing, Charting
Monroe 2 Orleans BOCES-Center for Workforce Development
Some College (No Degree) - Dental Hygiene
Monroe Community College