Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEANINE DEBERRY

Monroe,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Licensed Insurance Agent

Globe Life - Liberty National Division
Greenville, SC
03.2022 - 05.2022
  • Provided coverage option information to assist clients in protecting assets
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations

Co-Owner

Milos Wings & Philly's
Greenville, SC
04.2020 - 12.2021
    • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
    • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
    • Helped general management develop prices based on inventory costs and portion sizes.

Team Manager

Alorica
Greenville, SC
01.2019 - 01.2020
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance on weekly basis and coached and trained 18 team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Monitored incoming calls and provided feedback to 18associates to improve quality of service.
  • Facilitated weekly meetings to communicate team performance goals and results.

Customer Service Agent

Alorica
Greenville, SC
08.2018 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Provided primary customer support to internal and external customers.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Entered customer information into customized computer system with CRM to document and organize client records.

Uber/Lyft Partner

Driver
Atlanta, GA
01.2018 - 08.2018
    • Coordinated efficient routes to avoid delays and optimize schedules.
    • Planned and adjusted optimal routes based on traffic and weather conditions.
    • Answered, scheduled and responded to reservation calls at specific times and locations.
    • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
    • Generated consistent referrals and repeat business by providing friendly and fast service.

Restaurant Server

Milo's Restaurant & BIstro
Monroe, GA
10.2014 - 01.2018
    • Worked with POS system to place orders, manage bills and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Checked identification for minimum age for sale of alcoholic beverages.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Stayed up-to-date on menu changes to help customers make food choices.
    • Greeted new customers, discussed specials and took drink orders.
    • Kept server areas clean and stocked to increase efficiency while working tables.

Operation & Project Management Administration

Det Norske Veritas
Duluth, GA
08.2008 - 10.2014
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Support Specialist

Det Norske Veritas
Duluth, GA
04.1999 - 07.2008
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Education

Master of Science - INFORMATION SYSTEMS

University of Phoenix
Online
10.2008

Bachelor of Science - COMPUTER INFORMATION SYSTEMS

DeVry Institute of Technology
Decatur, GA
06.2001

Skills

  • Licensed Insurance Agent

(SC) Life, Health & Accident

  • Customer Complaint Resolution
  • Call Center Customer Service Manager
  • Credit and Debt Card Processing
  • Corporate Social Responsibility

Timeline

Licensed Insurance Agent

Globe Life - Liberty National Division
03.2022 - 05.2022

Co-Owner

Milos Wings & Philly's
04.2020 - 12.2021

Team Manager

Alorica
01.2019 - 01.2020

Customer Service Agent

Alorica
08.2018 - 12.2018

Uber/Lyft Partner

Driver
01.2018 - 08.2018

Restaurant Server

Milo's Restaurant & BIstro
10.2014 - 01.2018

Operation & Project Management Administration

Det Norske Veritas
08.2008 - 10.2014

Support Specialist

Det Norske Veritas
04.1999 - 07.2008

Master of Science - INFORMATION SYSTEMS

University of Phoenix

Bachelor of Science - COMPUTER INFORMATION SYSTEMS

DeVry Institute of Technology
JEANINE DEBERRY