To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Licensed Insurance Agent
Globe Life - Liberty National Division
Greenville, SC
03.2022 - 05.2022
Provided coverage option information to assist clients in protecting assets
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
Co-Owner
Milos Wings & Philly's
Greenville, SC
04.2020 - 12.2021
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Helped general management develop prices based on inventory costs and portion sizes.
Team Manager
Alorica
Greenville, SC
01.2019 - 01.2020
Led employee relations through effective communication, coaching, training and development.
Evaluated employee performance on weekly basis and coached and trained 18 team members, increasing quality of work and employee motivation.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Monitored incoming calls and provided feedback to 18associates to improve quality of service.
Facilitated weekly meetings to communicate team performance goals and results.
Customer Service Agent
Alorica
Greenville, SC
08.2018 - 12.2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Recommended products to customers and suggested other options if preferred product was unavailable.
Provided primary customer support to internal and external customers.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Entered customer information into customized computer system with CRM to document and organize client records.
Uber/Lyft Partner
Driver
Atlanta, GA
01.2018 - 08.2018
Coordinated efficient routes to avoid delays and optimize schedules.
Planned and adjusted optimal routes based on traffic and weather conditions.
Answered, scheduled and responded to reservation calls at specific times and locations.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Generated consistent referrals and repeat business by providing friendly and fast service.
Restaurant Server
Milo's Restaurant & BIstro
Monroe, GA
10.2014 - 01.2018
Worked with POS system to place orders, manage bills and handle complimentary items.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted new customers, discussed specials and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Operation & Project Management Administration
Det Norske Veritas
Duluth, GA
08.2008 - 10.2014
Partnered with vendors and suppliers to effectively manage and budget.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Trained and guided team members to maintain high productivity and performance metrics.
Managed purchasing, sales, marketing and customer account operations efficiently.
Support Specialist
Det Norske Veritas
Duluth, GA
04.1999 - 07.2008
Monitored systems in operation and input commands to troubleshoot areas.
Configured hardware, devices and software to set up work stations for employees.
Maintained servers and systems to keep networks fully operational during peak periods.
Patched software and installed new versions to eliminate security problems and protect data.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Master of Science - INFORMATION SYSTEMS
University of Phoenix
Online
10.2008
Bachelor of Science - COMPUTER INFORMATION SYSTEMS
DeVry Institute of Technology
Decatur, GA
06.2001
Skills
Licensed Insurance Agent
(SC) Life, Health & Accident
Customer Complaint Resolution
Call Center Customer Service Manager
Credit and Debt Card Processing
Corporate Social Responsibility
Timeline
Licensed Insurance Agent
Globe Life - Liberty National Division
03.2022 - 05.2022
Co-Owner
Milos Wings & Philly's
04.2020 - 12.2021
Team Manager
Alorica
01.2019 - 01.2020
Customer Service Agent
Alorica
08.2018 - 12.2018
Uber/Lyft Partner
Driver
01.2018 - 08.2018
Restaurant Server
Milo's Restaurant & BIstro
10.2014 - 01.2018
Operation & Project Management Administration
Det Norske Veritas
08.2008 - 10.2014
Support Specialist
Det Norske Veritas
04.1999 - 07.2008
Master of Science - INFORMATION SYSTEMS
University of Phoenix
Bachelor of Science - COMPUTER INFORMATION SYSTEMS
DeVry Institute of Technology
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