JEANINE DEBERRY
Monroe,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Licensed Insurance Agent
Globe Life - Liberty National Division
Greenville, SC
03.2022 - 05.2022
- Provided coverage option information to assist clients in protecting assets
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
Co-Owner
Milos Wings & Philly's
Greenville, SC
04.2020 - 12.2021
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
Team Manager
Alorica
Greenville, SC
01.2019 - 01.2020
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on weekly basis and coached and trained 18 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Monitored incoming calls and provided feedback to 18associates to improve quality of service.
- Facilitated weekly meetings to communicate team performance goals and results.
Customer Service Agent
Alorica
Greenville, SC
08.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Entered customer information into customized computer system with CRM to document and organize client records.
Uber/Lyft Partner
Driver
Atlanta, GA
01.2018 - 08.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Restaurant Server
Milo's Restaurant & BIstro
Monroe, GA
10.2014 - 01.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Operation & Project Management Administration
Det Norske Veritas
Duluth, GA
08.2008 - 10.2014
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Support Specialist
Det Norske Veritas
Duluth, GA
04.1999 - 07.2008
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Master of Science - INFORMATION SYSTEMS
University of Phoenix
Online10.2008
Bachelor of Science - COMPUTER INFORMATION SYSTEMS
DeVry Institute of Technology
Decatur, GA06.2001
Skills
- Licensed Insurance Agent
(SC) Life, Health & Accident
- Customer Complaint Resolution
- Call Center Customer Service Manager
- Credit and Debt Card Processing
- Corporate Social Responsibility
Timeline
Licensed Insurance Agent
Globe Life - Liberty National Division
03.2022 - 05.2022
Co-Owner
Milos Wings & Philly's
04.2020 - 12.2021
Team Manager
Alorica
01.2019 - 01.2020
Customer Service Agent
Alorica
08.2018 - 12.2018
Uber/Lyft Partner
Driver
01.2018 - 08.2018
Restaurant Server
Milo's Restaurant & BIstro
10.2014 - 01.2018
Operation & Project Management Administration
Det Norske Veritas
08.2008 - 10.2014
Support Specialist
Det Norske Veritas
04.1999 - 07.2008
Master of Science - INFORMATION SYSTEMS
University of Phoenix
Bachelor of Science - COMPUTER INFORMATION SYSTEMS
DeVry Institute of Technology
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