Jeanine Turner
Marion ,Illinois
Summary
Dynamic customer service professional with proven expertise at Wisconsin Physicians Service Insurance, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, consistently recognized as a top performer. Adept at managing high-pressure situations while delivering empathetic support and effective solutions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wisconsin Physicians Service Insurance
Marion, IL
07.2018 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
School Cafeteria Worker
Marion Unit 2 Schools
Marion, IL
08.2016 - 06.2018
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Organized bulk food storage areas to improve accessibility for faster meal prep times.
- Prepared ingredients and recipe components ahead of time.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food according to temperature, safety, and presentation guidelines.
- Restocked condiments, beverages, and utensils per expected use levels.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Goreville High School
Goreville Illinois Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Live chat support
Timeline
Customer Service Representative
Wisconsin Physicians Service Insurance
07.2018 - 06.2025
School Cafeteria Worker
Marion Unit 2 Schools
08.2016 - 06.2018
High School Diploma -
Goreville High School