Jeanine Green
Jasper
Summary
Dynamic Loan Officer with extensive experience at Bank of Frankewing, excelling in loan origination and client education. Proven track record of enhancing customer satisfaction through exceptional service and relationship management. Adept at risk assessment and regulatory compliance, consistently guiding clients to informed financial decisions while maintaining meticulous attention to detail.
Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.
Experienced with assessing loan applications and determining creditworthiness. Utilizes comprehensive financial knowledge to guide clients through loan process. Strong understanding of regulatory compliance and risk assessment.
Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
30
30
years of professional experience
Work History
Loan Officer
Bank of Frankewing
10.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Loan Officer
Hometown Lenders
06.2013 - 10.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Loan Officer
Hamilton Mortgage
02.2010 - 06.2013
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Streamlined internal workflows by implementing efficient organizational systems for tracking application progress, resulting in reduced processing times and improved communication among team members.
- Collaborated with underwriters to resolve complex issues and expedite the loan approval process.
- Continuously updated knowledge of industry trends, regulations, and products to maintain a competitive edge within the market.
- Educated clients on the mortgage process, assisting them with gathering necessary documentation for pre-approval applications.
- Maintained strong relationships with real estate agents, builders, and financial planners to generate new leads and referrals.
- Increased mortgage loan production through the development of new business relationships and referral sources.
Manager/Mortgage Loan Officer
Capstone Mortgage
02.1995 - 02.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Walker High School
Jasper, AL05-1989
Skills
- Loan origination
- Risk assessment
- Credit analysis
- Regulatory compliance
- Financial analysis
- Customer service
- Document review
- Client education
- Relationship management
- Lead generation
- Residential mortgage lending regulations
- Licensed mortgage loan originator
- Refinancing options
- Document analysis
- Credit evaluation
- Desktop underwriter expert
- Pre-approval process
- Customer service-focused
- Analytical and critical thinking
- Attention to detail
Timeline
Loan Officer
Bank of Frankewing
10.2023 - Current
Loan Officer
Hometown Lenders
06.2013 - 10.2023
Loan Officer
Hamilton Mortgage
02.2010 - 06.2013
Manager/Mortgage Loan Officer
Capstone Mortgage
02.1995 - 02.2010
High School Diploma -
Walker High School
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