Hi, I’m
Jeanine Kelly
entry level desk claims adjuster
Baltimore,MD
Work Preference
Summary
Dynamic professional with a track record of success at NORC at the University of Chicago, focusing on customer service and compliance. Demonstrated expertise in time management, consistently achieving high customer satisfaction rates. Strong communication and problem-solving abilities drive performance in fast-paced environments. Committed to ethical standards and maintaining customer trust.
Overview
36
years of professional experience
1
Certification
Work History
Self-employeesNew Baltimore, MD
Medical Courier/ Courier
01.2015 - Current
Job overview
- Conducted thorough needs assessments through probing questions and entered data into electronic systems.
- De-escalated customer concerns by maintaining a calm and friendly demeanor.
- Communicated with dispatch and management to report transport progress and issues.
- Picked up medical specimens from local care providers for timely delivery to the laboratory.
NORC at the University of ChicagoBethesda, MD
Field/Phone Interviewer
01.2023 - 03.2024
Job overview
- Executed targeted questioning during home visits and calls to assess qualifications.
- Reviewed interview data for completeness, ensuring accuracy and data integrity.
- Interpreted survey questions to clarify meanings and elevate response quality.
- Collected participant data through outbound calls for detailed analysis.
- Compiled results using specified forms and computer systems for precise reporting.
- Documented call attempts and interactions to track participant engagement accurately.
CMD Outsourcing Solutions Temp positionHunt Valley, MD
Customer Service Representative
08.2022 - 09.2022
Job overview
- Efficiently directed inbound election board inquiries to appropriate departments.
- Provided professional support for customer concerns while maintaining composure.
- Guided students through FAFSA inquiries, resolving account balance issues effectively.
- Explained billing procedures during payment processing and arranged flexible options.
- Delivered prompt customer service across calls, chats, and emails.
- Facilitated customer service by answering inbound calls, chats, and emails.
NORC at the University of ChicagoChicago, IL
COVID-19 Contact Tracer
01.2020 - 06.2022
Job overview
- Contacted individuals testing positive for COVID-19 and those exposed to positive cases.
- Provided isolation and quarantine guidelines per CDC recommendations.
- Educated clients on available options to facilitate informed decision-making.
- Assisted customers with inquiries to ensure clarity and understanding.
- Collaborated with team members to achieve objectives and meet deadlines.
- Advised on policy development and supported implementation of community programs.
First TransitBaltimore, MD
Mobility Driver
12.2011 - 03.2020
Job overview
- Facilitated transportation for customers to and from appointments.
- Performed pre- and post-inspections of vehicles at the start and end of each shift.
- Collected payments from customers following transport services.
- Trained newly hired talent to fill key positions and enhance productivity.
- Reported mechanical issues encountered with vehicles to dispatch promptly.
- Maintained accurate logs of all trips undertaken.
- Clarified goals and expectations to trainees during training sessions.
ASSURANCEBaltimore, MD
Insurance Guide
10.2019 - 11.2019
Job overview
- Interacted with customers to assess insurance needs and connect with appropriate agents.
- Addressed customer inquiries and promptly resolved issues to uphold satisfaction levels.
Sensor Concepts IncorporatedBaltimore, MD
Software Tester
06.2018 - 12.2018
Job overview
- Conducted tests on a program for the detection of radioactive material in shipping containers.
- Evaluated software for usability, functionality, and design issues.
- Assessed functionality, performance, and compliance against design specifications to uphold development standards.
Chimes of BaltimoreBaltimore, MD
Housekeeper
03.2010 - 11.2012
Job overview
- To clean up after sporting events.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
MV MobilityBaltimore, MD
Mobility Driver
11.2009 - 01.2012
Job overview
- Transported customers to and from appointments, ensuring timely arrivals.
- Collected and submitted payments from customers after each trip.
- Responded quickly to customer inquiries, needs and problems.
J. Kelly Moving & StorageBaltimore, MD
Office Manager/Administrative Assistant
01.1990 - 12.2010
Job overview
- Provided accurate cost estimates for residential relocations to prospective clients.
- Ensured timely dispatch of storage invoices for prompt customer payment.
- Compiled a comprehensive inventory of household items for relocation..
- Handled confidential matters with discretion and sound judgment.
- Trained and mentored administrative staff on company policies and best practices.
- Maintained an organized office environment to enhance overall efficiency.
- Monitored client payments, initiating contact regarding past due balances.
Education
Walbrook Senior High
Diploma from General Studies
07-1987
University Overview
DeVry University-New Jersey
Some College (No Degree) from Medical Billing
University Overview
Insurance Adjuster Now
Adjuster License All Lines from Insurance Property
11-2024
University Overview
100kadjuster
Certified from Insurance Adjuster Desk Claims
04-2025
University Overview
Skills
- Complaint resolution and problem solving
- Scheduling and report preparation
- Customer engagement and relations
- Verbal and written communication
- Professional demeanor
- Typing proficiency
- Empathy and patience
- Active listening
- Team collaboration
- Critical thinking and analysis
- Microsoft Excel expertise
- Data entry accuracy
- Call logging and email correspondence
Certification
- Driver's License
- Claims Adjuster All Lines, TX Home State 11/20/2024 LICENSE NUMBER: 3419393 NPN: 7057735
- Xactimate
- Claims Desk Adjuster training intermediate and advance
Languages
English
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Teams, Salesforce
Timeline
Field/Phone Interviewer
NORC at the University of Chicago
01.2023 - 03.2024
Customer Service Representative
CMD Outsourcing Solutions Temp position
08.2022 - 09.2022
COVID-19 Contact Tracer
NORC at the University of Chicago
01.2020 - 06.2022
Insurance Guide
ASSURANCE
10.2019 - 11.2019
Software Tester
Sensor Concepts Incorporated
06.2018 - 12.2018
Medical Courier/ Courier
Self-employees
01.2015 - Current
Mobility Driver
First Transit
12.2011 - 03.2020
Housekeeper
Chimes of Baltimore
03.2010 - 11.2012
Mobility Driver
MV Mobility
11.2009 - 01.2012
Office Manager/Administrative Assistant
J. Kelly Moving & Storage
01.1990 - 12.2010
Walbrook Senior High
Diploma from General Studies
DeVry University-New Jersey
Some College (No Degree) from Medical Billing
Insurance Adjuster Now
Adjuster License All Lines from Insurance Property
100kadjuster
Certified from Insurance Adjuster Desk Claims