Jeanine Loeffler
East Stroudsburg,Pa
Summary
Committed, efficient, motivated individual, desires a part-time position, utilizing current conflict resolution, 20 plus years in customer service, 12 years as secretary in administrative services, and 12 years banking experience including Bank Management with multiple Monroe County Branches. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
25
25
years of professional experience
Work History
Toll Collector
Delaware River Joint Toll Bridge Commission
01.2022 - Current
- Collected tolls, provided change, issued receipts to motorists quickly to maintain traffic flow with average 144 million vehicle crossing
- Maintained adequate drawer balance
- Proper vehicle classification while following proper compliance
- Provided excellent customer service in fast paced environment
- Advanced to Administrative Specialist
- Updated employee lists for Northern Region
- Provided suggestions for overall better efficiency
- Classified all vehicles passing through toll lanes in accordance with procedural requirements
- Communicated in English and to assist motorists and respond to inquiries concerning tolls, directions and routes
- Monitored toll lane activity and generated operational reports
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Food Service Attendant
WakeFern Corporation
, PA
07.2021 - 08.2022
- Learned to properly prepare hot and cold food in large volumes
- Assisted in food preparation and customer food orders for VGD Diner and Smokehouse
- Assisted with customer service when needed
- Prepared and stocked kitchen with necessary containers and food items
- Assisted multiple staff in kitchen area as needed
- Followed proper protocol and compliance in closing Food Services area.
Special Education Secretary
East Stroudsburg Area School District, High School South
East Stroudsburg, PA
01.2012 - 05.2022
- Creative thinker assisted Business offices, Human Resources, Curriculum, Pupil Services, Special
- Education, district building administrators, resulting in multiple new procedures for better district efficiency
- Provided excellent customer service to district administrators, attorneys, professional staff, support staff and parents
- Assisted department teams, and other administrators collaboration in team objectives through scheduling meetings, and office training with Tyler Munis System, Sapphire Suite, and Google forms
- Special assignments assisting Assistant Superintendent Providing report information, data entry, creating and implementation of ideas as new district programs were developed and implemented in a supervisory manner
- Consistently provided ways to implement and improve department, and district functions
- Updated information in the school Sapphire system for Child Accounting, maintaining accurate student records
- Coordinated multiple staff meetings maintaining communication between all departments, updating office and building procedures in order to streamline office processes
- Assisted department directors, and supervisors with letters, and legal documents for attorneys
- Successful PIMS reporting outcomes, through accurate PIMS related information for Special Education students for the Pennsylvania Department of Education
- Proficiency with Google Suite, providing multiple reports, case lists for students, district wide transportation
- Assisted the department secretaries, supervisors, pupil service directors, school psychologists and counselors with training on Google and Sapphire related issues, and Department of Education for accurate reporting
- Interpersonal skills
- Corresponds with various district departments, and district staff through phone, letters, email, and chat conversations
- Filing, data entry, and reviewing paperwork for accuracy, and maintaining compliance for Individual
- Educational Plans, Chapter 15/504, & Gifted Plans for state reporting.
Branch Manager
Mellon Bank
East Stroudsburg
01.1996 - 01.1999
- Sales achieved
- Consumer loans $2,994,000.00
- Commercial Loans $ 605,000.00
- Alternative investments $ 754,000.00
- Effectively utilized teams by establishing a team environment of success through training, coaching and quality annual reviews
- Provided excellent customer service by developing new and existing partnerships across all business lines
- Managed sales goals assigned to branch in a consistent manner
- Managed a staff of seven associates
- Weekly centralized commercial calling on existing clients, and new prospects
- Scheduled blitzes with commercial lender out in the market and surrounding areas
- Maintain integrity of branch with regards to daily operations, security, and fraud prevention
- Coached associates for their continued growth
- Managed three other offices in the Pocono area
- Increased Community Involvement
Customer Service Representative
Mellon Bank, Marshall Creek
01.1993 - 01.1996
- Individual sales goals consumer loans $1,373,918.00
- Processed consumer loan applications, and scheduled loan closings
- New account processing
- Maintained and balanced high volume Automated Teller Machine
- Focused telemarketing to reach individual goals
- Processing reports through conversion of Midlantic Bank to Mellon Bank
Teller
United Penn Bank, Marshall Creek
01.1989 - 01.1993
- Provide friendly customer service
- Processed large volume transactions of deposits, and withdrawals
- Traveled as a pool teller, going to other branches based on needs
Customer Training Program
Burgers and Company, Marshalls Creek
01.1986 - 01.1989
- Serviced high volume customers in a fast paced working environment
Education
Communications Skills III-Increasing Sales Effectiveness Best Management Practices -
Focus Groups Total Quality Team - undefined
process of Associates Degree - undefined
Northampton Community College
2021
Basic Chart of Accounts-PASBO - undefined
2019
Google Training Yearly Secretaries Academy - undefined
2016
Leadership skills for Community - undefined
1998
Franklin Quest-Time Management - undefined
East Stroudsburg Area High School
1989
Skills
- Special Requests
- Customer Preferences
- High-Volume Environments
- Problem Detection and Resolution
- Process Monitoring
Timeline
Toll Collector
Delaware River Joint Toll Bridge Commission
01.2022 - Current
Food Service Attendant
WakeFern Corporation
07.2021 - 08.2022
Special Education Secretary
East Stroudsburg Area School District, High School South
01.2012 - 05.2022
Branch Manager
Mellon Bank
01.1996 - 01.1999
Customer Service Representative
Mellon Bank, Marshall Creek
01.1993 - 01.1996
Teller
United Penn Bank, Marshall Creek
01.1989 - 01.1993
Customer Training Program
Burgers and Company, Marshalls Creek
01.1986 - 01.1989
Communications Skills III-Increasing Sales Effectiveness Best Management Practices -
Focus Groups Total Quality Team - undefined
process of Associates Degree - undefined
Northampton Community College
Basic Chart of Accounts-PASBO - undefined
Google Training Yearly Secretaries Academy - undefined
Leadership skills for Community - undefined
Franklin Quest-Time Management - undefined
East Stroudsburg Area High School
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