Jeanine Mannella
Summary
Dedicated and hard working food service professional, well-versed in food and beverage operations and providing excellent customer service. Experienced in managing large-scale events or intimate gourmet dining. Always ready to help team members, Successful at building relationships with customers to increase loyalty and repeat business. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Head Server
Rocky Vander's
06.2012 - 06.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
Server
Pickwick Restaurant & Pub
05.2004 - 06.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
GED -
William Howard Taft High School
Chicago, IL06.1999
Skills
Banquet Coordination
Safe Food Handling
Brand Promotion
Multitasking skills
Cash Handling
Training employees
Team Management
Guest Relations
Food and beverage preparation
Team Supervision
Quality Control
Staff Training
Staff Motivation
Menu Memorization
Order Accuracy
Service prioritization
Efficient scheduling
Relationship Management
High-volume dining
Fine-dining expertise
Timeline
Head Server
Rocky Vander's
06.2012 - 06.2024
Server
Pickwick Restaurant & Pub
05.2004 - 06.2012
GED -
William Howard Taft High School