Jeanine Mckinney
Dearborn Heights,MI
Summary
Proven leader and adaptable professional with extensive experience at Bubba's 33, excelling in operations management and customer engagement. Demonstrated success in team building. Enhancing customer satisfaction and retention. Skilled in POS operations and multitasking, increased sales through strategic upselling and service excellence. Very dependable, great work ethic. Willing to learn and excel. Team player and honest.
Overview
9
9
years of professional experience
Work History
Key Manager
Bubbas 33
03.2023 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Help my teammates in any area that is needed at the time.
Bartender
Bubbas 33
01.2022 - 03.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during busy nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Bubbas 33
12.2019 - 01.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, making a lot of regulars.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Pete's Place
10.2015 - 12.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Made drinks when there wasn't a bartender on duty.
- Opened and closed the restaurant, setting the next shift up for a successful day.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06-2001
Skills
- Drawer balancing
- Customer Service
- Operations Management
- POS operations
- Team building
- Continuous Improvement
- Customer Engagement
- Reliability
- Staff Scheduling
- Multitasking and Prioritizing
- Active Listening
- Adaptability
Timeline
Key Manager
Bubbas 33
03.2023 - Current
Bartender
Bubbas 33
01.2022 - 03.2023
Server
Bubbas 33
12.2019 - 01.2022
Server
Pete's Place
10.2015 - 12.2019
High School Diploma -
East Detroit High School
Similar Profiles
Maria Arroyo-PachecoMaria Arroyo-Pacheco
Server/Bartender at Bubbas 33Server/Bartender at Bubbas 33
Joshua WilliamsJoshua Williams
Training Coordinator at Bubbas 33Training Coordinator at Bubbas 33
Olivia MoulthropOlivia Moulthrop
Bartender Trainer/Restaurant Server at Bubbas 33Bartender Trainer/Restaurant Server at Bubbas 33