Jeanine Santana
Charlotte,NC
Summary
Experienced bilingual bank teller with 7 years in banking and over 10 years of trusted cash-handling expertise. Proven track record of delivering exceptional customer service through precise transaction management. Seeking to leverage a sales-oriented approach to enhance cross-selling opportunities, achieve goals, and boost customer satisfaction.
Overview
15
15
years of professional experience
Work History
Member Service Specialist
Sun Federal Credit Union
Reading , PA
09.2021 - 08.2024
- Executed all cash and credit transactions with 100% accuracy, ensuring that totals reconciled with recorded receipts.
- Supported the Branch Manager in conducting audits and maintaining daily vault balance accuracy.
- Managed account openings and closures efficiently and within established timelines.
- Addressed inquiries both in person and via telephone, and referred members to appropriate loan services as needed.
Float Teller
Santander Bank Us
Reading , PA
03.2019 - 08.2021
- Complied with stringent procedures and guidelines for safe deposit box operations.
- Performed daily balancing of the cash drawer and teller station.
- Fostered strong customer relationships through the delivery of exceptional service.
- Addressed and resolved customer complaints and inquiries with a high level of professionalism.
Administrative Assistant
Laughing Rock Technology LLC
Reading, PA
10.2018 - 03.2019
- Provided administrative support to ensure the efficient operation of the office.
- Assisted managers and employees with various organizational tasks and responsibilities.
- Handled confidential and time-sensitive materials with discretion and accuracy.
- Worked with QuickBooks, Excel, Microsoft Office, and Word.
Cashier/Key Holder
Check:Time
Brooklyn, NY
10.2009 - 12.2015
- Processed customer transactions, including bill payments and MoneyGram.
- Identified teller discrepancies and ensured compliance with policies.
- Delivered customer service that met and exceeded expectations.
- Completed daily settlements accurately, with minimal errors.
Education
High School Diploma -
Franklin K Lane
Queens, NY06-2005
Skills
- Reliable
- Personable
- Team Player
- Bilingual - Spanish
- Cash Handling
- Communication
- Client services quality
Timeline
Member Service Specialist
Sun Federal Credit Union
09.2021 - 08.2024
Float Teller
Santander Bank Us
03.2019 - 08.2021
Administrative Assistant
Laughing Rock Technology LLC
10.2018 - 03.2019
Cashier/Key Holder
Check:Time
10.2009 - 12.2015
High School Diploma -
Franklin K Lane
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