Angelica Tejada
Glastonbury
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Member Service Specialist
Nutmegstatefcu
10.2021 - Current
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
Receptionist
Allergy Associates of Hartford
05.2020 - 10.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Hartford Public High School
Hartford, CT06.2008
Skills
- Customer Engagement
- Relationship Building
- Exceptional communication
- Financial Analysis
- Cash Handling
- Regulatory Compliance
- Cash handling expertise
- Reliable
Languages
Spanish
Native or Bilingual
Timeline
Member Service Specialist
Nutmegstatefcu
10.2021 - Current
Receptionist
Allergy Associates of Hartford
05.2020 - 10.2021
High School Diploma -
Hartford Public High School