Jeanine Young
West Lafayette,Indiana
Summary
With over 20 years of experience, I have developed exceptional leadership and management skills, particularly in mentoring and developing sales representatives and leaders. My expertise lies in building high-performing sales teams that are motivated and enjoy their work, fostering a collaborative environment focused on shared goals. I am excited to bring my positive attitude and organized approach to a new company, where I can further expand my knowledge and create a significant impact.
Overview
27
27
years of professional experience
Work History
Retail Sales Manager
T-Mobile
11.2007 - Current
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Retail Store Manager
AT&T Wireless
06.1997 - 06.2006
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Bachelors in Business Management -
Ashford University
05.2025
Skills
- Leadership
- Adaptability
- Customer Service
- Self Motivated
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Decision-making skill
Accomplishments
- Winners Circle, T-Mobile, 10/01/2021, Voted by peers and upper management for being #1 in motivation, selflessness, and leadership
- Sales Excellence, T-Mobile, 12/01/2019, Rated 1st in the district, 2nd in the region, and 5th in the nation for 6 months straight in sales excellence.
- Authentic Award, Susan Deardorff, 03/01/2023, Authentic female leader award for the Kentucky/Tennessee/Indiana Market
- Total Experience Champion, Tim Fox, 02/01/2023, Nominated by a peer for being enthusiastic, supportive, going above and beyond for the Southwest West leadership team while they joined our Central Indiana team for a few months.
Additional Information
Dedicated people leader for over 23 years in the wireless industry and 30 years in telecommunications., Conduct regular performance evaluations and provide ongoing coaching and feedback to improve team performance, Train and coach a team of 10 sales associates, along with training other store manager and associates., Oversee inventory management and merchandise displays to optimize sales opportunities and enhance customer experience, Educate and coach leaders on Slack to Microsoft Teams transition
Timeline
Retail Sales Manager
T-Mobile
11.2007 - Current
Retail Store Manager
AT&T Wireless
06.1997 - 06.2006
Bachelors in Business Management -
Ashford University