Jeankia Santiague
Miami
Summary
Compassionate and dependable professional with a strong background in customer service, hospitality, front desk operations, administrative support, logistics, and inventory management. Skilled in managing high-volume, fast-paced environments that require accuracy, confidentiality, and exceptional interpersonal communication. BLS certified and committed to delivering professional, patient-centered care and support. Eager to contribute to a healthcare team by assisting patients, families, and staff with care, service, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping & Receiving Clerk
Miami Airport Marriott
Miami
04.2023 - Current
- Received and tracked incoming shipments and deliveries.
- Maintained clean, orderly storage areas and updated stock records.
- Communicated with internal teams to coordinate urgent supply needs.
- Used tracking systems to maintain accuracy in documentation.
- Resolved discrepancies in deliveries and ensured safety protocols.
- Supported team in managing time-sensitive shipments under pressure.
Front Desk Agent
Black Knight Protection Agency
Crystal
01.2022 - 02.2023
- Welcomed and directed patients and visitors, ensuring a professional atmosphere.
- Managed high call volumes and routed communications efficiently.
- Entered data into internal systems with attention to accuracy and confidentiality.
- Handled paperwork, filing, and guest logs to support administrative operations.
- Resolved guest concerns quickly and professionally.
- Worked closely with different departments to maintain smooth daily operations.
PSE Clerk / Mail Handler
United States Postal Service
Miami / West Palm Beach
11.2016 - 12.2021
- Sorted, scanned, and distributed high volumes of mail and packages.
- Trained new employees in operational procedures and safety standards.
- Used heavy equipment like pallet jacks and forklifts to transport materials.
- Maintained records to ensure accurate routing and timely delivery.
- Supported organizational efficiency by meeting daily processing quotas.
- Collaborated with team members in a time-sensitive, physical work environment.
Concierge / Security Guard
Allied Universal Security Services
Miami
05.2017 - 04.2018
- Greeted and directed visitors while maintaining secure access points.
- Monitored video surveillance systems and logged all activity.
- Responded to emergencies and communicated with medical/security teams.
- Supported front desk coverage including calls and access documentation.
- Maintained daily activity reports and provided shift handover documentation.
- Ensured safe, calm environments for staff and visitors.
Security Screener
U.S. Security Associates
Miami / Fort Lauderdale
10.2015 - 04.2017
- Screened guests and luggage using electronic detection equipment.
- Ensured compliance with security protocols during high-volume boarding.
- Assisted elderly and disabled passengers through safety checkpoints.
- Logged and reported daily incidents to management teams.
- Collaborated with cruise staff and responded to guest concerns.
- Maintained alertness and professionalism in a fast-paced, public setting.
Education
High School Diploma -
Academy for Community Education
Miami, FL06.2013
Skills
- Front Desk Operations & Registration
- Scheduling & Multi-Line Phone Management
- Data Entry & Filing
- Inventory & Supply Management
- Insurance Verification (Basic Knowledge)
- Customer Service
- Conflict Resolution & De-escalation
- Team Collaboration
- Medical Terminology (Basic Knowledge)
- Time Management
- Adaptability & Problem-Solving
- Multitasking in High-Stress Environments
- Organizational Skills
- Attention to Detail
Certification
Basic Life Support (BLS - CPR & AED), American Heart Association
Issued: 10/2023 | Expires: 10/2025
Timeline
Shipping & Receiving Clerk
Miami Airport Marriott
04.2023 - Current
Front Desk Agent
Black Knight Protection Agency
01.2022 - 02.2023
Concierge / Security Guard
Allied Universal Security Services
05.2017 - 04.2018
PSE Clerk / Mail Handler
United States Postal Service
11.2016 - 12.2021
Security Screener
U.S. Security Associates
10.2015 - 04.2017
High School Diploma -
Academy for Community Education