Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jean Lucknel Brummaire

Boston,MA

Summary

Dynamic customer service professional with a proven track record at VPNE, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient issue management. Skilled in data entry and staff training, consistently driving improvements in service quality and operational efficiency.

Work History

Customer Service Representative

VPNE
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Investigated and resolved customer inquiries and complaints quickly.

Warehouse Assistant

Encore Boston Harbor
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.

Wheelchair Assistance

G2
  • Received numerous commendations from patients and supervisors for exceptional wheelchair assistance services and professionalism.
  • Reduced boarding and deplaning times through efficient wheelchair assistance and prompt communication with airline staff.
  • Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
  • Assisted in reducing patient wait times by promptly responding to wheelchair assistance requests.
  • Accommodated elderly and disabled passengers by providing wheelchair assistance.
  • Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
  • Assisted passengers with special requests such as wheelchair assistance or dietary restrictions to ensure a comfortable travel experience.
  • Facilitated the boarding process for passengers requiring wheelchair assistance or other special accommodations, ensuring a safe and comfortable experience onboard the aircraft.
  • Improved passenger experience by providing timely and attentive wheelchair assistance.

Team Lead

ABM Janitorial Services
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Evaluated customer needs and feedback to drive product and service improvements.

Transit Ambassadors

Block by Block
  • Established strong relationships with community partners to encourage a collaborative approach in addressing transit-related issues and concerns.
  • Enhanced passenger safety through vigilant monitoring of onboard activities and reporting any incidents promptly.
  • Improved commuter satisfaction by providing timely and accurate transit information to passengers.
  • Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations.
  • Handled lost property claims efficiently while maintaining up-to-date records of items found on board vehicles.
  • Adapted quickly to changing conditions such as service delays or reroutes, ensuring passengers remained informed and updated on their travel options.
  • Reduced fare evasion rates by conducting thorough inspections of passenger tickets or passes during onboard checks.
  • Educated passengers on transit rules and regulations, promoting a safe and orderly environment during rides.
  • Aided in emergency situations by following established protocols and providing necessary assistance to passengers in need.
  • Contributed to system improvements by gathering rider feedback and sharing it with management for future enhancements.
  • Provided exceptional customer service, leading to increased ridership on public transportation routes.
  • Assisted passengers with special needs, ensuring their comfort and accessibility throughout their journey.

Education

Communications

College Ernst Cassy
Haiti
09.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Staff training
  • Conflict resolution

Languages

French
Professional Working

Timeline

Customer Service Representative

VPNE

Warehouse Assistant

Encore Boston Harbor

Wheelchair Assistance

G2

Team Lead

ABM Janitorial Services

Transit Ambassadors

Block by Block

Communications

College Ernst Cassy

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