Jean Marc-arthur Millien
Columbus,OH
Summary
Dynamic leader with a proven track record at SSP AMERICA, enhancing operational efficiency and team productivity. Excelled in problem-solving and project management, significantly reducing order processing times. Fluent in 4 languages, fostering exceptional team motivation and collaboration. Achieved notable improvements in customer satisfaction and staff performance through effective leadership and time management.
Overview
7
7
years of professional experience
Work History
Assistant Manager
SSP AMERICA
09.2020 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor of Operations
SSP AMERICA
06.2017 - 09.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Lead Warehouse Worker
Hudson News
05.2018 - 10.2019
- Reduced order processing time with enhanced inventory management strategies.
- Led a team of warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
- Trained new employees on warehouse operations, resulting in increased productivity levels among staff members.
- Improved warehouse efficiency by streamlining processes and implementing best practices.
Education
Associate of Science - Computer Science
Florida National University
Online Hialeah, FL07-2023
Associate of Science - Microsoft
Udemy
Online08-2022
High School Diploma -
VISION MODERNE
HAITI06-2009
Skills
- Team motivation
- Leadership
- Problem solving
- Time management
- Fast learner,Highly dependable
- Speak 4 different languages
- Project management abilities
- Collaboration
Languages
English
French
Spanish
Creole
Timeline
Assistant Manager
SSP AMERICA
09.2020 - 11.2024
Lead Warehouse Worker
Hudson News
05.2018 - 10.2019
Supervisor of Operations
SSP AMERICA
06.2017 - 09.2020
Associate of Science - Computer Science
Florida National University
Associate of Science - Microsoft
Udemy
High School Diploma -
VISION MODERNE
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