Jeanmarie Berrios Vega
Miami,FL
Summary
Dynamic hospitality professional with extensive experience at The Cheesecake Factory, excelling in first-class customer service and effective communication. Proven ability to manage team performance and enhance customer satisfaction through personalized service. Skilled in food preparation and conflict resolution, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server/Host
Benihana
Coral Gables
05.2024 - Current
- Recorded food and drink orders and served customer request to the highest standards
- Perform food preparation duties such as assembling salads, appetizers, cold dishes and drinks
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Greeted customers at the door and escorted them to their tables
- Organized and scheduled reservations for customers
- Committed member with other restaurant professionals to ensure customer satisfaction
- Always mindful of sanitation and safety considerations when handling food
Shift Leader/Server/Host
The Cheesecake Factory
Coral Gables
12.2023 - 03.2025
- Recorded food and drink orders and served customer request to the highest standards
- Maintained full product knowledge of menu and specials
- Assigning tasks and delegating work to team members based on their skills and workload
- Monitoring staff performance and providing feedback
- Ensuring adherence to company policies and procedures
- Managing opening and closing procedures
- Greeted customers and escorted them to their tables
- Accommodated guest according to their needs
- Sanitized menus, wrapped utensils, kept hostess stand orderly
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier/Cook
Wingstop
Country Walk
04.2023 - 12.2023
- Responsible for greeting customers, taking orders in person, over the phone as well as online and processing all forms of payments
- Responsible for cooking, packing orders and making sure the customer has everything they need
- Make sure all orders are ready for customer pick-up including those picking up items for delivery like, uber eats and door dash
- Daily hygiene procedures and maintaining the work space clean which includes, sweeping, mopping, cleaning counters, tables and chairs as well as maintaining bathrooms clean and taking out the trash
- Run a daily check list of opening, mid-day and closing procedures
Associate
Papa Johns
Dixie Hwy
03.2022 - 09.2022
- Responsible for greeting customers, taking orders and processing payments
- Responsible for packing orders and making sure the customer had everything they needed including those picking up items for delivery like, uber eats, grub hub and door dash
- Daily hygiene procedures and maintaining the work space clean which included: sweeping, mopping, cleaning counters and taking out the trash
Education
Pending Highschool Diploma -
Dade Prep Academy
Cutler Bay04.2025
Skills
- First class customer service
- Effective communication
- Excellent knowledge of hygiene procedures
- Knowledge of food preparation and presentation
- Stocking items
- Cash handling
- Taking orders
- Ability to work in stressful and fast-paced environments
- Team collaboration
- Communication skills
- Time management
- Conflict resolution
- Customer service in spanish
- Persuasive communication
- Multitasking Abilities
- Goal setting
- Adaptability and flexibility
- Local knowledge
- Upselling
References
Available upon request
Languages
Bilingual English and Spanish
Timeline
Server/Host
Benihana
05.2024 - Current
Shift Leader/Server/Host
The Cheesecake Factory
12.2023 - 03.2025
Cashier/Cook
Wingstop
04.2023 - 12.2023
Associate
Papa Johns
03.2022 - 09.2022
Pending Highschool Diploma -
Dade Prep Academy