Renata Rios
Brooklyn,NY
Overview
8
8
years of professional experience
Work History
Head Server/Assistant Manager
Pil Pill NYC
10.2019 - Current
- Building relations with guest providing great customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales per customer by listening actively and recommending relevant menu items
- Experienced in working in heavily and stressful environment.
- Schedule out meetings and appointments.
- Organize daily and weekly itinerary and present at weekly meetings.
- Answer day to day emails from clients.
- Help plan out monthly marketing material and promotions.
Social Media Content Creator
FCB
03.2015 - 09.2016
- Managed content across multiple platforms for widest audience reach.
- Create and manage social content including images, video and written content for different clients.
- Manage and implement organic social media campaigns and day-to-day activities.
- Develop relevant content to engage client's target audience.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Engaged with online community by responding to comments, messages and inquires in timely and professional manner.
Public Relations Assistant (Freelance)
ARS Publicidad
10.2015 - 06.2016
- Build and maintain relationships with members of media, including print, digital and broadcast.
- Create marketing materials such a press releases, pitches, Q&As.
- Attend all press planning meetings with editorial, marketing, sales, etc.
- Monitor news and trends relevant to clients, providing timely updates and insights.
- Schedule and facility media interview on behalf of clients, including preparation, media training and follow-up.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Arts - Mass Communications
Universidad Central De Venezuela
Caracas, Venezuela06.2016
Skills
- First class customer service
- Capable of work in challenging and busy environment
- Detail Oriented
- Fast learner
- Multitasker
- Bilingual
- Organize
- Excellent verbal and written communication skills
Timeline
Head Server/Assistant Manager
Pil Pill NYC
10.2019 - Current
Public Relations Assistant (Freelance)
ARS Publicidad
10.2015 - 06.2016
Social Media Content Creator
FCB
03.2015 - 09.2016
Bachelor of Arts - Mass Communications
Universidad Central De Venezuela