Tracy Pierre-louis
Lake Worth,FL
Summary
Dedicated customer service professional with extensive experience in high-volume call centers, client support, and administrative assistance. Recognized for resolving complex inquiries, maintaining accuracy under pressure, and delivering outstanding service. Fluent in Haitian Creole and skilled in CRM systems, regulatory compliance, and multi-channel communication. Eager to bring strong service and problem-solving expertise to a dynamic team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
04.2025 - Current
- Resolved tax-related inquiries for TurboTax users.
- Ensured timely resolution and adherence to compliance during tax season.
- Ensured accurate documentation of case records through effective use of CRM systems.
- Ensure awareness of changes in IRS guidelines and TurboTax software.
- Meet and exceed KPIs for resolution time, customer satisfaction, and call quality
- Remote - TurboTax
Customer Service Representative
Florida Blue
09.2024 - 01.2025
- Executed high-volume call management with exceptional efficiency.
- Utilized CRM systems to monitor interactions and ensure precise customer records.
- Clarified healthcare policies, benefits, and procedures for customers.
- Collaborated with internal departments to resolve complex service issues
- Completed assignments remotely.
Medical Assistant
Arra Berman Chiropractic Center
Boynton Beach, FL
06.2016 - 12.2019
- Sanitized exam rooms and medical equipment to maintain cleanliness.
- Collected comprehensive data on client medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced patient trust in clinic's commitment to quality care via effective communication.
Customer Service Associate
Dollar Tree
Boynton Beach
11.2017 - 12.2018
- Assisted customers in making purchases with promptness and courtesy.
- Ensured accurate operation of POS systems.
- Ensured store organization and conducted regular inventory restocking.
- Managed customer feedback to maintain high service standards.
Education
Associates - Health Sciences
Rasmussen University
Bloomington, MNHigh School diploma -
South Tech Academy
Boynton Beach, FL05.2015
Skills
- High Quality Service
- First Class Customer Service
- Time Management
- Problem Solving
- Customer Service Excellence
- Influencing Outcomes
- Quality Metrics
- Internal Telephony System
- Utilizes email
- Administrative Support
- Clerical Support
- Modify Appointments
- Customer service
- Microsoft Suite
- Excel
Certification
- Medical Assistant
- Medical Billing and Coding
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
04.2025 - Current
Customer Service Representative
Florida Blue
09.2024 - 01.2025
Customer Service Associate
Dollar Tree
11.2017 - 12.2018
Medical Assistant
Arra Berman Chiropractic Center
06.2016 - 12.2019
Associates - Health Sciences
Rasmussen University
High School diploma -
South Tech Academy