Lanai Ramos
Post Falls,ID
Summary
I have experience in customer service and retail. I am committed to providing high quality service and superior guest experiences. I have a positive and infectious personality and great teamwork skills. I am eager to gain and learn new qualities and skills.
Overview
7
7
years of professional experience
Work History
Customer Retention Advocate
Bread Financial
Coeur D'Alene, ID
10.2021 - Current
- Contacts card members through and automated dialing system to collect on accounts delinquent 1-3 months.
- Highly regulated and must follow a set of approved scrips while navigating the card member through account balance details and potential payment options.
- All calls are monitored for call quality, including proper ability to greet the card holder.
- I demonstrate compassion and show empathy for customers dealing with a difficult situation or circumstance, all while maintaining composure to confidently work with customers.
Waitress
Crickets Oyster Bar & Grill
07.2017 - Current
- Started serving when I was 19, provide prompted accurate, attentive service to all customer.
- Great communication skills, you have to be able to communicate effectively with coworkers and kitchen staff.
- Money handling, have to receive cash and keep proper accountability for orders and funds.
- Physical ability, you must have physical stamina.
- Being able to stand and walk the whole day, carrying heavy items such as food trays.
- Knowledgeable of all menu, drinks and specials keeping everything clean tidy and stocked.
Cashier, grocery clerk, file matenece, drive up and go
Safeway
08.2019 - 07.2021
- Providing great customer service for all customers.
- Money handling when working the cash register efficient fast pace skills including unloading, rotating and stocking freight cleaning and sanitizing, wiping down conveyor belt, scale and keypad before each customer helping.
- Customers find items they need throughout the store grocery.
- Shopping for customers ordering online and delivering groceries to customers when they arrived at the store.
- Monitoring self checkout.
Education
Diploma -
Chico High School
01.2016
Skills
- Customer service
- Retail
- High quality service
- Superior guest experiences
- Positive personality
- Efficient Multitasking Abilities
Profile
(208) 699-6303, lanairamos2@gmail.com
References
- Owner of Crickets Oyster Bar and Grill, (208) 659-2963
- Manager of Crickets Bar and Grill, (208) 298-2411
- Supervisor of Crickets Oyster Bar and Grill, (208) 512-1172
- Manager at Safeway, (831) 345-4017
Timeline
Customer Retention Advocate
Bread Financial
10.2021 - Current
Cashier, grocery clerk, file matenece, drive up and go
Safeway
08.2019 - 07.2021
Waitress
Crickets Oyster Bar & Grill
07.2017 - Current
Diploma -
Chico High School