Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Education and Training
Timeline
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Jean Marie Hatungimana

Winooski

Summary

Results-driven professional with experience in both customer service management and financial services. Previously served as a Kitchen Department Manager at McDonald's, where I developed strong leadership, operational efficiency, and team management skills in a fast-paced environment. Currently working as a Retail Banker, leveraging excellent customer service abilities to assist clients with financial transactions, product recommendations, and relationship building. Highly adaptable, detail-oriented, and committed to delivering exceptional service while driving business growth.

Overview

6
6
years of professional experience

Work History

Retail Banker

TD Bank
12.2022 - Current
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.

Department Manager

McDonald's Restaurant
06.2019 - 12.2023
  • Received, organized and rotated paper goods and food ingredients.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Kept kitchen equipment properly functioning by following themanufacturer's operating instructions and educating staff on proper use.


Education

Associate of Applied Science - Business

Community College of Vermont
1 Abenaki Way, Winooski, VT 05404
05-2025

Skills

  • Banking & financial transactions
  • Customer service & relationship management
  • Sales, cross-selling & upselling
  • Cash handling & accuracy
  • Team leadership & training
  • Problem-solving & conflict resolution
  • Time management & multitasking
  • POS & banking software proficiency

Languages

English
Professional
Swahili
Professional
Ikirundi
Professional

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Education and Training

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Timeline

Retail Banker

TD Bank
12.2022 - Current

Department Manager

McDonald's Restaurant
06.2019 - 12.2023

Associate of Applied Science - Business

Community College of Vermont

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Jean Marie Hatungimana