Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hernando Alvarez

Spring

Summary

Customer-focused professional with extensive experience in banking, guest relations, and cash handling. Skilled in financial transactions, customer satisfaction, and operational efficiency. Adept at handling high-volume transactions, resolving client issues, and upselling financial products. Fluent in Spanish and English, with a strong ability to connect with diverse clients. Currently pursuing a Bachelor’s degree in Business Administration and seeking an opportunity to leverage my skills in a dynamic, growth-oriented environment.

Overview

2
2
years of professional experience

Work History

Retail Banker

Woodforest Bank
09.2024 - Current
  • Process an average of $90,000.00 to $120,000.00 in daily transactions, ensuring 100% accuracy and compliance with banking regulations.
  • Assisted in cross-selling banking products, contributing to overall branch revenue growth through effective customer engagement.
  • Assist clients with account inquiries, deposits, withdrawals, and loan applications, delivering top-tier customer service.
  • Surpassed monthly sales and service goals by successfully upselling and cross-selling banking products such as credit cards, savings accounts, and loan services, contributing to branch revenue growth.
  • Recognized by management for exceeding customer satisfaction targets and maintaining a high retention rate of returning clients.
  • Trained and mentored new employees, improving onboarding efficiency and team performance.
  • Maintain detailed records of customer interactions, ensuring data integrity, fraud prevention, and regulatory compliance.

Assistant Front Desk Manager

Hampton Inn By Hilton
01.2024 - 07.2024
  • Managed guest transactions, collecting payments and deposits exceeding $20,000.00 monthly.
  • Coordinated scheduling for front desk team, optimizing coverage during peak times.
  • Enhanced guest satisfaction by addressing concerns promptly and effectively resolving issues.
  • Provided exceptional customer service during high-volume periods, ensuring seamless guest experiences.
  • Trained and mentored new employees, improving team efficiency and service quality.
  • Resolved guest concerns promptly, leading to higher guest satisfaction and repeat stays.
  • Maintained detailed records of guest reservations and payments, ensuring accuracy and compliance with hotel policies.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.

Team Member

Marble Slab Creamery
05.2023 - 12.2023
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Monitored inventory levels and restocked supplies to support efficient daily operations.
  • Handled cash transactions accurately, ensuring proper management of the register system.

Education

Bachelor of Science - Business Administration And Management

University of Houston - Downtown
06-2026

Associate of Arts - Business Administration And Management

Florida SouthWestern State College
06.2022

High School Diploma -

Miami Senior High School
06.2020

Skills

  • Customer Service Excellence
  • Banking & Financial Transactions
  • Upselling & Cross-Selling
  • Cash Handling & Reconciliation
  • Fraud Prevention & Compliance
  • Problem-Solving & Conflict Resolution
  • Time Management & Multitasking
  • Decision-Making Capabilities
  • Team Leadership & Training
  • Attention to Detail & Accuracy
  • Customer Relationship Management (CRM)
  • Software
  • Bilingual: Spanish & English
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Retail Banker

Woodforest Bank
09.2024 - Current

Assistant Front Desk Manager

Hampton Inn By Hilton
01.2024 - 07.2024

Team Member

Marble Slab Creamery
05.2023 - 12.2023

Associate of Arts - Business Administration And Management

Florida SouthWestern State College

High School Diploma -

Miami Senior High School

Bachelor of Science - Business Administration And Management

University of Houston - Downtown

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