Jean Michael Ortiz Vazquez
Batavia
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
StarTek Inc
11.2024 - 07.2025
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Managed help desk, assisting customers with ranging service concerns.
Wireless Sales Associate
US Cellular Wireless
11.2023 - 05.2024
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Operated product tools, equipment, and point of sale terminals.
- Maintained accurate records of sales and customer information.
Assistant Manager
Cricket Wireless
01.2023 - 07.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Marketing Specialist/Manager
New Era Pharmaceutical Products
11.2018 - 04.2019
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Managed supply restocking, display arrangements and general housekeeping.
- Weighed and prepared products in order to accurately package and label items for sale.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Verified proper customer identification, medical information and paperwork.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Created and provided marketing material to meet business needs.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Implemented strategies to develop and expand existing customer base.
Budtender
Frontiers Medical Cannabis
02.2018 - 11.2018
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Handled large volume of cash with high accuracy and security each day.
- Managed supply restocking, display arrangements and general housekeeping.
- Weighed and prepared products in order to accurately package and label items for sale.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
Education
Bachelor of Science - Compuer Science
Rasmussen College
Associate of Science - Pharmaceutical Sciences
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRSkills
- Technical documentation skills
- Equipment assembly
- Proficient in Microsoft Office
- Customer Service
- Scheduling
- Complaint resolution
- Account updating
- Typing 70 wpm
- 8x8 and SalesForce CRM system proficiency
- Call center operations
Languages
Spanish
Native/ Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
StarTek Inc
11.2024 - 07.2025
Wireless Sales Associate
US Cellular Wireless
11.2023 - 05.2024
Assistant Manager
Cricket Wireless
01.2023 - 07.2023
Marketing Specialist/Manager
New Era Pharmaceutical Products
11.2018 - 04.2019
Budtender
Frontiers Medical Cannabis
02.2018 - 11.2018
Associate of Science - Pharmaceutical Sciences
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Bachelor of Science - Compuer Science
Rasmussen College
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