Open To Work
Jean Monique Severino
Somerset,NJ
Summary
Resourceful and innovative professional with over 15 years of diverse experience in operations, sales, contract analysis, and project management. Proven track record in developing and implementing strategies that enhance cost efficiency while minimizing rework, ultimately maximizing productivity and profitability. Known for exceptional time management and problem-solving abilities, coupled with a commitment to driving team success and contributing to organizational growth. Offers a fresh perspective and strong dedication to quality, consistently recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
First Baptist Community Development Corporation
Somerset, NJ
04.2008 - 02.2009
- Implemented and evaluated new operational processes for the Housing Assistance & Recovery Program (HARP) aiding families at risk of foreclosure.
- Managed daily operations from program intake to case management ensuring candidates receive optimal housing assistance and financial rehabilitation.
- Provided program and fiscal reporting to account for home purchases, closing transactions, property management, and operational expenditures.
- Managed and trained HARP team consisting of Housing Specialists and Intake/Administrative staff.
- Develop and create program initiatives for expansion to various satellite locations throughout New Jersey and across the nation.
Senior Operations Manager
Ameriquest Mortgage Company
Woodbridge, NJ
05.2001 - 04.2004
- Supervised and trained operations team of four – processed, on average, 40 – 50 loans per month
- Managed daily branch operations from loan origination to loan funding, including post-funding QC
- Implemented new operations process to optimize loan turnaround time, including faster closings and smoother fundings
- Created daily reports to monitor loan status and activity in order to effectively manage pipeline flow
- Coordinated daily pipeline meetings with branch manager and operations team
- Interfaced with corporate underwriters to ensure that branch operations activity was in compliance with company policies and procedures
- Conducted daily/monthly detailed quality control reviews to ensure that customer turndowns, NOIs, withdrawals, and fundings were handled properly according to company and industry standards
- Handled customers inquiries and provided timely problem-resolution
- Oversaw both sales and operations departments in absence of Branch Manager
Sales Representative
Century 21 Our Town Realty
Somerset, NJ
05.2001 - 06.2002
- Provided professional and dedicated customer service to prospective homebuyers and sellers
- Conducted detailed home-buyer interviews with prospective clients to gain an understanding of their needs, as well as, educate them on the home purchasing process, including mortgage pre-qualification
- Performed listing presentations to potential sellers, showcasing the Century 21 Customized Marketing System as well as other products and services offered by Century 21 to fit the special needs of sellers
- Conducted personalized home searches, comparative market analysis, community and school reports to potential buyers and sellers to educate them about current market trends and community activity
- Negotiated and monitored the details of client sales contracts keeping the client informed every step of the way
Financial Analysis Manager
Lucent Technologies – Wireless Business Unit
Whippany, NJ
03.2000 - 05.2001
- Examined the pricing and discount levels, terms & conditions, technology, and territory criteria of existing and proposed sales opportunities to ensure that MPC contract agreements are protected from potential violation
- Interfaced with Customer Business Management, Business Unit Chief Financial Officer, Customer Team, Contract Management, and Corporate Counsel to review the legal and financial aspects of new sales offers
- Produced quarterly business unit revenue and cost data for MPC contractual agreement analysis
- Created and analyze monthly product family revenue and profitability as well as develop specific software, inventory adjustments to COGS, reuse and credit reports for further, more detailed analysis
- Assessed financial results throughout the book close process
- Identified and correct misclassifications impacting business unit revenue
- Provided financial details to help resolve financial issues and aided in effective business decision-making
- International Contract Realization Organization, Most Preferred Customer (MPC) Team, Whippany, NJ
Demand Planning Manager
Lucent Technologies – Wireless Business Unit
Whippany, NJ
01.1997 - 03.2000
- Developed, conducted, and successfully implemented the process for monthly operations review meetings with market managers in the Asia Pacific, China, and EMEA (Europe Middle East Africa) regions in order to determine the current working view and status of these markets
- Prepared operations review financial packages including sales funnel data, financial results & outlook summaries, equipment forecast and shipping data for market management review
- Analyzed data on a monthly basis to target forecast changes and trends – researched outages and followed up with financial action items on an on-going and consistent basis
- Effectively identified and implemented the new Year 2000 sales planning process for equipment forecasting and financial target setting
- Managed the design and production of a new Fixed Wireless sales brochure in order to present a more customized message to our customers in the Asia Pacific, China, and EMEA markets
- Presented financial results and trends to market management in monthly group meetings
Financial Assurance Specialist
Lucent Technologies
Warren, NJ
08.1995 - 12.1996
- Developed financial pricing summary, including customs/duties, transportation costs, CIF (cost insurance and freight), and FOB (free on board) taxes and foreign exchange rates, for multi-million dollar international contract bids and proposals for submission to prospective customers in the Caribbean/Latin America and Asia Pacific regions
- Conducted Financial Assurance reviews to ensure that all financial terms and conditions are met in accordance with the customers’ request
- Performed financial analysis of the operating income and economic value added in each customer bid in order to determine the level of profitability
- Demonstrated flexibility and time management skills by completing major customer bids within a limited and demanding timeframe
Staff Accountant
Lassus Wherley & Associates, CPA’s
New Providence, NJ
05.1993 - 08.1995
- Performed various financial management functions including: financial statement preparation and analysis, general ledger account reconciliations, payroll preparation, budget and cost analysis, tax preparation and auditing for multi-million dollar client accounts
- Designed new financial reports to track client expenses more effectively
- Implemented student-hire program to provide jobs for students studying in the financial field
Education
B. S. Degree - Accounting
Fairleigh Dickinson University
Madison, NJ01-1994
Bachelor of Science - International Business Studies
Wroxton College
Wroxton, England01-1992
Skills
- Computer: Microsoft Office - Excel, Word, Power Point, Publisher
- Process improvement
- Operations oversight
- Teamwork and collaboration
- Team leadership
- Decision-making
- Strategic planning
- Data analysis
- Relationship building
- Policy development and enforcement
- Sound judgment
Affiliations
- President of the Franklin Athletics Booster Club ( 2018 - Present)
- Recognized by the Franklin Board of Education (2021 & 2025)
- Licensed Insurance Producer (2022)
- Licensed Title Producer (2004 – 2008)
- Licensed Realtor (2001 – 2008)
- Affiliated with the Real Estate Referral Association (2002 – 2008)
- Member of the National Association of Realtors (2001 - 2007)
- Mentor: “Lucent in Your Neighborhood” Mentoring Program, 10,000 Mentors Mentoring Program (1996 – 2001)
- New Jersey Cares volunteer (2001)
Certification
Certified Hypnotherapist
Timeline
Director of Operations
First Baptist Community Development Corporation
04.2008 - 02.2009
Senior Operations Manager
Ameriquest Mortgage Company
05.2001 - 04.2004
Sales Representative
Century 21 Our Town Realty
05.2001 - 06.2002
Financial Analysis Manager
Lucent Technologies – Wireless Business Unit
03.2000 - 05.2001
Demand Planning Manager
Lucent Technologies – Wireless Business Unit
01.1997 - 03.2000
Financial Assurance Specialist
Lucent Technologies
08.1995 - 12.1996
Staff Accountant
Lassus Wherley & Associates, CPA’s
05.1993 - 08.1995
B. S. Degree - Accounting
Fairleigh Dickinson University
Bachelor of Science - International Business Studies
Wroxton College