Lorenzo Hawkins Jr.
Buffalo,NY
Summary
Diligent Fiber Splicer with 10 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction. Seasoned Telecommunications professional adept at working with ribbon and loose tube cables. Operates equipment, uses hand and power tools and takes measurements. Excellent prioritization, time management and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Project Management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Reliable professional with experience in lumber and building materials industry. Proficient in measuring, cutting and loading lumber to customer specifications using variety of tools and machines. Easily lifts heavy objects and works well in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Director of Operations
Ml Communication Inc
01.2014 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Increased employee retention 100% through improvements in leadership and development
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility
- Mentored employees for professional growth, fostering high-performing culture that consistently achieved results
Business Owner/Operator
MLE Enterprises Inc.
01.2014 - 12.2022
- Network Contractor, Automotive Dealership, Snowmobile/ATV dealership, Cable Construction, Fiber Splicing, Coax Splicing, Coax Map Reading, Traffic Control, Billing and Invoicing, Quality Control of Coax Construction
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on organization''s success/growth trajectory.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Spearheaded innovative product development processes to maintain competitive edge in marketplace while meeting consumer demands/preferences efficiently.
- Trained and motivated employees to perform daily business functions
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
Lumber Sales
Home Depot
01.2019 - 01.2020
- Stocking, Wood Cutting, Customer Service, Reach Truck Operator, Fork lift Operator, Lead Trainer for New Hire Associates
- Increased lumber sales by building strong relationships with clients and understanding their needs.
- Developed new client accounts for increased revenue and market expansion.
- Provided exceptional customer service to maintain high levels of client satisfaction and repeat business.
- Collaborated with other sales team members for improved strategies and shared best practices.
- Conducted product presentations for clients to showcase benefits and features of various lumber products.
- Managed large territory effectively by prioritizing key clients and prospects for optimal time management.
- Utilized data analysis to identify trends, opportunities, and areas for improvement in sales performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Negotiated favorable pricing and terms with suppliers, resulting in higher profit margins.
Fiber Optic Splicer
Ml Communication Inc
01.2014 - 01.2019
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Worked at heights of up to 50feet and frequently lifted up to 100 pounds
Director of Operations
Sheba Indoor Solutions
01.2012 - 01.2019
- Functions of Day to day operations, Manage Finances, Sales, Acquired Vendor & Product Installation of Satellite TV/Internet and Sales TV Installation for residential and commercial
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Increased operational efficiency by streamlining processes and implementing innovative solutions
Machine Operator
Apple Rubber Products
01.2015 - 01.2016
- Rubber Mold Operator, Quality Control
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols
- Collaborated with team members to optimize production processes and improve overall performance
Commercial Sales & Service
Lowes Home Improvement
01.2011 - 01.2012
- Inventory Management, Customer & Vendor Association and Communications
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend home improvement services and products to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order
Education
High School Diploma -
Mckinley High School
Buffalo, NY06.2004
Some College (No Degree) - Business Administration And Management
Capella University
Minneapolis, MNSome College (No Degree) - Business Administration And Management
Erie Community College
Williamsville, NYSkills
- Microsoft: Word, Excel, Power Point
- Payroll and Book keeping software
- Inventory Control Software
- IP Configurations
- Optical Loss Testing
- Fiber Optic Routing
- Fusion Splicing
- Project Management
- Organizational Skills
- OTDR Testing
- Fiber Identification
- Technical Support
- Self-Motivation
- Adaptability
- Computer Literacy
- Continuous Learning
- Report Writing
- Connector Inspection
- Quality Control
- Preventive Maintenance
- Team Coordination
- Splice Enclosure Assembly
- Customer Service
- Color Code Knowledge
- Problem Solving
- Decision Making
- Inventory Management
- Cable Preparation
- Fiber Optic Installation
- Stress Management
- Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Conflict Resolution
- Fiber Optic Safety
- Equipment Calibration
- Network Troubleshooting
- Fault Isolation
- Time Management
- Fiber Termination
- Conducting Tests
- Loose Tube Cables
- Safety Practices
- Maintaining Safety
- Producing Diagrams
- Maintaining Inventory
- Controlling Inventory
- Operating Equipment
- Operating Machines
- System Repair
- Configuring Equipment
- Cable Splicing
- Writing Reports
- Safety Awareness
- Troubleshooting Systems
- Equipment Installation
- Installing Equipment
- Educating Customers
- Documenting Activities
- Device Installation
- Office Installations
- Multitasking Abilities
- Supervision and leadership
- Dependable and Responsible
- Business Management
- Crisis Communications
- Strategic Vision
Certifications Trainings
- OSHA Training -10 hour
- Class B License
- Passenger, School Bus, Tanker, Doubles & Triples, Air Brakes, Combination
- Class A License Permit
- Fork Lift Certification
- Lead Based Paint Renovator Certification
- TSA Clearance & Global Entry
- Automotive Vehicle Inspector Certification
- Unarmed Security License
References
- Ashley Ekiert, 1305 Niagara Ave., Niagara Falls, NY, 14305, (716) 392-3928, Amcbass878@gmail.com
- Tina Rath, Telecom Analyst, M&T Bank, ATM Services & Help Desk Operations, (716) 639-6946, trath@mtb.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Lumber Sales
Home Depot
01.2019 - 01.2020
Machine Operator
Apple Rubber Products
01.2015 - 01.2016
Director of Operations
Ml Communication Inc
01.2014 - Current
Fiber Optic Splicer
Ml Communication Inc
01.2014 - 01.2019
Business Owner/Operator
MLE Enterprises Inc.
01.2014 - 12.2022
Director of Operations
Sheba Indoor Solutions
01.2012 - 01.2019
Commercial Sales & Service
Lowes Home Improvement
01.2011 - 01.2012
High School Diploma -
Mckinley High School
Some College (No Degree) - Business Administration And Management
Capella University
Some College (No Degree) - Business Administration And Management
Erie Community College
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