Jeanna Davis
O'Fallon,MO
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Intergy appointment scheduling system to manage over 100 patients daily. Organized and accurate in managing patient flow. Willing to learn and grow in the medical field.
Overview
10
10
years of professional experience
Work History
Guest Services Coordinator
Advanced Bone & Joint
City of Saint Peters, MO
03.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Inputted patient data into office’s computer system using EMR-EHR and checked all information for accuracy
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Checked in over 100 patients daily.
Assistant General Manager
Midas Hospitality
O'Fallon, MO
01.2014 - 03.2020
- Oversaw all day-to-day operations, 97-room hotel with staff of 22 employees.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Booked groups for weddings, seminars, conferences and other events, providing best available room and meeting rates.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
Chiropractic Assistant
Dailey Chiropractic Care
St. Charles , MO
09.2015 - 08.2017
- Maintained and kept track of office supplies
- Scheduled appointment
- Inputted patient data into office’s computer system using EMR-EHR and checked all information for accuracy
- Gathered forms, copied insurance cards and identification to collect patient information for billing and insurance filing
- Performed different therapies based on patients' needs such as electrical stimulation therapy, ultrasound therapy, and spinal traction
- Prepared and develop x-rays, assist doctor with any other needs or job duties
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Managed approximately 30+ incoming calls per day from patients and insurance companies
Education
High School Diploma -
Fort Zumwalt West High
O'Fallon, MO05.2010
Skills
- Front Desk Operations
- Equipment Troubleshooting and Maintenance
- Teamwork and Collaboration
- Patient Billing
- Medical Records and Documentation
- Patient Health Information Access
- HIPAA Guidelines
- Patient Data Processing
- Organization and Time Management
- Payment Processing
- Computer Skills
- Courteous with Strong Service Mindset
Accomplishments
- Promoted from Front Desk Associate to Assistant General Manager in 1 year.
Timeline
Guest Services Coordinator
Advanced Bone & Joint
03.2020 - Current
Chiropractic Assistant
Dailey Chiropractic Care
09.2015 - 08.2017
Assistant General Manager
Midas Hospitality
01.2014 - 03.2020
High School Diploma -
Fort Zumwalt West High