Jeanna Ewert
Camden
Summary
Skilled Case Specialist with background in managing complex case loads and coordinating client services. In-depth knowledge of legal procedures, document management, and case resolution strategies. Strengths include problem-solving skills, keen attention to detail, strong communication abilities, and empathy for clients. Demonstrated impact on previous roles through improved case efficiency and successful client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Specialist
Met-Life
Oriskany
01.2024 - Current
- Managed case files and documentation for customer inquiries and claims.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Analyzed case data to identify trends and recommend process improvements.
- Direct communication with liaisons.
- Using resources for questions.
- Paying and managing escalated claims when needed.
Certified Nursing Assistant
Colonial Park Nursing Home
Rome
11.2018 - 01.2024
- ADLS, vitals, appointments, compassionate care.
Certified Nurse's Aide
Waterville Residential Care Center
Waterville
01.2020 - 06.2020
- Provides health care, and day to day care to people that need assistance. ADL's.
CNA - Certified Nursing Assistant
The Grand Healthcare System
Utica
10.2016 - 08.2018
- ADLS, charting, bathing, feeding
Education
graduated high school -
Skills
- CNA
- Home Health
- Cna Certified
- Caregiving
- Vital Signs
- Alzheimer's Care
- Nursing
- Home Care
- Dementia Care
- Patient Care
- Customer service experience
- Microsoft office
- Working as a team, or independently
Certification
Certified Nursing Assistant (CNA)
Timeline
Case Specialist
Met-Life
01.2024 - Current
Certified Nurse's Aide
Waterville Residential Care Center
01.2020 - 06.2020
Certified Nursing Assistant
Colonial Park Nursing Home
11.2018 - 01.2024
CNA - Certified Nursing Assistant
The Grand Healthcare System
10.2016 - 08.2018