Jeanna Hamby
Lenoir,NC
Summary
Dynamic Peer Support Specialist with extensive experience at Caldwell County EMS, adept at fostering recovery through emotional support and practical guidance. Skilled in crisis intervention and problem-solving, I advocate for clients' needs while promoting self-care and wellness strategies. Committed to enhancing mental health awareness and building trust through active listening.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Caldwell County EMS
Lenoir, NC
10.2021 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
Customer Service Representative
Exela
Lenoir, NC
01.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teller
Wells Fargo
Blowing Rock, NC
02.2015 - 01.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Diploma -
South Caldwell High School
Hudson, NCSkills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Self-care management
- Problem-solving skills
- Mental health advocacy
- Stress reduction techniques
- Arranging transportation
- Leadership skills
- Wellness recovery action plan
- Relapse prevention
- Appointment scheduling
- Multicultural sensitivity
Certification
EMT-B
NC Certified Peer Support Specialists
References
Available upon request
Timeline
Peer Support Specialist
Caldwell County EMS
10.2021 - Current
Customer Service Representative
Exela
01.2020 - 10.2021
Teller
Wells Fargo
02.2015 - 01.2020
Diploma -
South Caldwell High School