Jeanna Jackson
North Vernon,IN
Summary
Results-driven professional, highly experienced in administrative environments. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships.
Overview
23
23
years of professional experience
Work History
Program Developer 2
State Of Indiana Child Support Bureau
Indianapolis, IN
05/30/23 - Current
- Maintained positive working relationship with fellow staff and management.
- Monitored office services mailbox for business support needs and requests.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Maintained professionality and efficiency while working closely with leadership.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
- Established and maintained close working relationships with various personnel within state agencies and other related groups to push through needed changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Child Support Administrator
Jennings County Prosecutor
North Vernon, IN
03.2000 - 01.2013
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Oversaw daily activities and programs to educate and socialize participants.
- Hired, mentored and monitored qualified staff.
- Created and updated records to document employee and participant information.
- Trained, managed and motivated employees to promote professional skills.
- Achieved budgetary targets by monitoring expenses and resource utilization.
- Prepared claims to turn into the State for reimbursement of IV-D expenses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Child Support Administrator
Jefferson County Prosecutor
Madison, IN
08/13/16 - 5/25/23
- Operates Indiana State Enforcement Tracking System (ISETS), entering, tracking and updating case management and financial data.
- Reviews, assesses, and performs necessary duties that arise from individual daily work lists on ISETS.
- Meet with custodial and/or noncustodial parents to prepare child support court orders.
- Prepares court orders and calculates child support arrearages.
- Reviews child support files for errors and updating cases in ISETS.
- Mediate with custodial and noncustodial parents to prepare court orders for modifications, establishment of court orders and medical support orders.
- Monitors cases and files contempt orders for deliquent cases.
- Prepares Income Withholding Orders when parties call in with new employment.
- Answers telephone and greets visitors. Handles customer service issues.
- Assists with child support hearings, including answering questions for parties, taking notes, testifying and managing court docket by coordinating the participants in and out of the courtroom and on zoom hearings.
- Prepares orders for Judges signature after hearings.
Education
High School Diploma -
Jennings County High School
North Vernon, IN05.1988
Skills
- Conflict resolution
- Decision-making
- Microsoft Office
- Training & development
- Active listening
- Reliable & trustworthy
- Troubleshooting
- Critical thinking
- Planning & Organizing
- Communication
- Multitasking
- Good Written Communication
- Maintains Strict Confidentiality
- Customer Service
- Friendly, Positive Attitude
- People Skills
- Supervision & Leadership
Timeline
Child Support Administrator
Jennings County Prosecutor
03.2000 - 01.2013
Program Developer 2
State Of Indiana Child Support Bureau
05/30/23 - Current
Child Support Administrator
Jefferson County Prosecutor
08/13/16 - 5/25/23
High School Diploma -
Jennings County High School
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