JEANNA M. MILLER
Lake Havasu City,AZ
Summary
Results-oriented Clinical Services Director with a strong background in interdisciplinary team leadership and regulatory compliance. Led quality assurance initiatives to improve patient care outcomes. Skilled in Medicare Conditions of Participation and EMR systems, ensuring effective care coordination and documentation accuracy. Demonstrates strategic mentorship and operational oversight.
Overview
13
13
years of professional experience
Work History
Clinical Services Director (RN)
FOUNDATION HOME HEALTH
Lake Havasu City, AZ
09.2024 - Current
- Provide clinical and operational oversight for multidisciplinary home health services.
- Oversaw SOC, ROC, recertifications, supervisory visits, and discharges to ensure seamless patient transitions.
- Collaborate with physicians and interdisciplinary teams to ensure continuity of care.
- Supervise and mentor RNs, LPNs, and CNAs.
- Conducted chart audits to verify documentation accuracy, medical necessity, and compliance with Medicare standards.
- Led QA/PI initiatives and prepared for surveys to enhance service quality and regulatory readiness.
Charge Nurse, Med/Surg & Telemetry
HAVASU REGIONAL MEDICAL CENTER
Lake Havasu City, AZ
05.2022 - 09.2024
- Delivered direct patient care, managing IV therapy, telemetry monitoring, and wound management to enhance patient recovery.
- Coordinated staffing and patient placement while facilitating interdisciplinary communication to optimize patient flow.
- Served as clinical resource nurse, offering guidance and support in patient care settings to improve team effectiveness.
Wound Care Nurse (RN)
HAVASU NURSING CENTER
Lake Havasu City, AZ
04.2018 - 06.2022
- Delivered advanced wound care with wound vacs, tracheostomy, PEG, and ostomy care, ensuring optimal patient outcomes.
- Specialized in treatment of diabetic, vascular, and chronic wounds, facilitating enhanced patient recovery.
- Administered hospice and COVID isolation care, supporting patient comfort and safety during critical times.
Pre-Op / PACU RN
BARNET DULANEY & PERKINS EYE CENTER
12.2018 - 06.2020
- Prepared patients for surgery by initiating IV starts, administering medications, and providing post-op care.
Private Duty RN
THRIVE SKILLED PEDIATRIC HOME HEALTH
09.2018 - 12.2018
- Delivered pediatric home nursing with focus on trach and gastrostomy care, ensuring patient safety and comfort.
Charge Nurse / Wound Care RN
HAVEN HEALTH OF LAKE HAVASU
Lake Havasu City, AZ
07.2017 - 09.2018
- Supervised nursing staff, enhancing delivery of high-quality patient care.
- Managed patient admissions at hospital, ensuring smooth transition for incoming patients., transfers, and discharges, streamlining patient flow.
- Coordinated patient admissions and discharges efficiently.
- Administered medications and monitored patient responses.
- Developed care plans in collaboration with healthcare teams.
- Documented changes in patient status and updated care plans.
- Facilitated communication between patients, families, and medical staff, improving care coordination.
- Trained new nurses on protocols and procedures.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Delegated tasks appropriately among staff members according to their qualifications.
- Managed patient records using electronic health systems.
- Ensured compliance with health regulations and safety standards.
- Directed unit staff and promoted quality care for diverse patients.
Charge Nurse
HAVASU REGIONAL MEDICAL CENTER
Lake Havasu City, AZ
11.2015 - 08.2018
- Supervised nursing staff to enhance patient care quality and service delivery.
- Collaborated with physicians to facilitate timely medical interventions.
- Performed daily rounds to monitor patient conditions, review progress, and update care documentation.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Implemented infection control measures to maintain a safe environment.
- Trained and mentored new nurses on protocols and best practices to improve clinical competency.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Led shift meetings to communicate updates and address team concerns.
- Delegated tasks appropriately among staff members according to their qualifications.
- Coordinated and performed patient admissions, transfers and discharges.
- Directed unit staff to ensure quality care and support for diverse patient populations.
Safety Director / Wound Care LPN
VALLEY VIEW WOUND CARE
Fort Mohave, AZ
11.2014 - 07.2016
- Facilitated sharp debridement, wound vac placement, ABI testing, and hyperbaric therapy to optimize patient wound care outcomes.
- Fort Mohave, AZ
LPN
RIO VISTA SURGICAL ASSOCIATES
02.2013 - 08.2014
- Performed wound care, lymphedema therapy, and injections; managed prior authorizations and ICD-9 coding.
LPN
ARIZONA DEPARTMENT OF CORRECTIONS
10.2012 - 02.2013
- Delivered nursing care to inmate population, focusing on chronic disease management to ensure ongoing health needs were met.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ01.2026
Associate of Science - Nursing Science
Excelsior College
Albany, NY03-2020
Licensed Practical Nurse -
Mohave Community College
Lake Havasu City, AZ01-2012
Skills
- Utilization Review
- Medical Necessity Support
- Medicare Conditions of Participation
- OASIS SOC
- OASIS ROC
- OASIS Recertification
- OASIS Discharge
- Quality Assurance
- Chart Audits
- Clinical Appeals Support
- Nurse Case Management
- Care coordination
- Interdisciplinary Team Leadership
- Wound Care
- Chronic Disease Management
- EMR Systems
- EHR Systems
- Regulatory Compliance
- Risk Management
- Microsoft Office Suite
- Voice Recognition Software
- Clinical oversight
- Patient care
Certifications And Licensure
- Registered Nurse – Compact Multi-State License (AZ)
- Wound Care Certification (WCC – WCEI)
- BLS, ACLS, PALS – American Heart Association
Personal Information
License: Compact Multi-State RN License
References
References available upon request.
Timeline
Clinical Services Director (RN)
FOUNDATION HOME HEALTH
09.2024 - Current
Charge Nurse, Med/Surg & Telemetry
HAVASU REGIONAL MEDICAL CENTER
05.2022 - 09.2024
Pre-Op / PACU RN
BARNET DULANEY & PERKINS EYE CENTER
12.2018 - 06.2020
Private Duty RN
THRIVE SKILLED PEDIATRIC HOME HEALTH
09.2018 - 12.2018
Wound Care Nurse (RN)
HAVASU NURSING CENTER
04.2018 - 06.2022
Charge Nurse / Wound Care RN
HAVEN HEALTH OF LAKE HAVASU
07.2017 - 09.2018
Charge Nurse
HAVASU REGIONAL MEDICAL CENTER
11.2015 - 08.2018
Safety Director / Wound Care LPN
VALLEY VIEW WOUND CARE
11.2014 - 07.2016
LPN
RIO VISTA SURGICAL ASSOCIATES
02.2013 - 08.2014
LPN
ARIZONA DEPARTMENT OF CORRECTIONS
10.2012 - 02.2013
Bachelor of Science - Health Care Administration
Grand Canyon University
Associate of Science - Nursing Science
Excelsior College
Licensed Practical Nurse -
Mohave Community College